Cloud and Enterprise Technical Support Specialist

6 days ago

davangere, India beBeeTechnical Full time

Job Title: Technical Support Specialist - Cloud and Enterprise Solutions We are hiring experienced professionals to support global SaaS products, enterprise applications, and IT systems in a remote freelance setup. These long-term roles are ideal for individuals who excel at troubleshooting, customer interaction, application support, and technical analysis across different environments. Engagement DetailsLocation: 100% RemoteDuration: 6–12 month contract (extendable into multi-year engagements) What You'll Work On: As a Technical Support Specialist, you will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your day-to-day work may include: Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability. Required Skills and Qualifications: To be successful in this role, you should have the following skills and qualifications: Minimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup. Benefits: We offer a range of benefits that make working with us an attractive option: Work on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across SaaS, cloud, and enterprise systems. How to Apply:Send your CV to our careers email address.

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