Manager Business Process Management

4 weeks ago

Palakkad, India McDonald's Full time

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

We are excited to announce an opening for a Technology Testing Analyst at MCC India.

Please find below the details of the role and its responsibilities.


Manager, Business Process Mgmt. (PEX Performance Reporting)

Job Description:

McDonald’s has an exciting opportunity for a Manager, Business Process Mgmt. (PEX Performance Reporting) role based in our India Global Business Services Office. This role plays a critical role in ensuring the efficiency, quality, and reliability of service delivery within the People Experience function. This role is responsible for developing, maintaining, and delivering daily performance dashboards and reports that provide actionable insights on the operational effectiveness of both the service team and enabling technologies. The manager will work closely with functional leads, technology partners, the Enterprise Data & Analytics organization and ESM to track key metrics, flag issues, and identify opportunities to enhance performance and user experience.

The candidate is expected to reside within India.


Responsibilities:

Performance Monitoring & Reporting:

  • Monitor daily operational performance across shared services including case management, SLAs, response/resolution times, and service quality.
  • Track the performance and availability of enabling technologies (e.g., HRIS, case management tools, chatbot performance).
  • Develop and deliver real-time and scheduled reports, dashboards, and insights to key stakeholders.
  • Ensure accurate, timely data collection and reporting in alignment with agreed KPIs and SLAs.


Analytics & Insights:

  • Analyze trends, variances, and root causes in service performance and system usage.
  • Provide recommendations for improvements based on insights from service and tech data.
  • Collaborate with process owners and operational teams to support issue resolution and process refinement.


Stakeholder Engagement:

  • Act as a key liaison between the Shared Services leadership, technology teams, and service delivery units to ensure transparency and alignment on performance.
  • Present findings to senior stakeholders through dashboards and regular performance reviews.
  • Support leadership with ad-hoc performance analysis and reporting needs.


Data Governance & Tools:

  • Ensure data integrity and consistency across reporting tools and sources.
  • Work with internal teams to define and refine data standards and metrics definitions.
  • Continuously improve the reporting infrastructure and tools to enhance automation and usability.


Experience:

  • Proven experience in performance reporting, data analytics, or operations management within a Shared Services or HR Operations environment.
  • Strong analytical skills and proficiency in reporting/visualization tools (e.g., Power BI, Tableau, Excel).
  • Understanding of HR service delivery models and enabling technologies (e.g., ServiceNow, SuccessFactors, etc.).
  • Ability to synthesize large volumes of data into clear, actionable insights.
  • Strong attention to detail, data accuracy, and data integrity.
  • Effective stakeholder management and communication skills.

  • Business Development Manager

    2 days ago

    Palakkad, Kerala, India FEROKE BOARDS LTD Full time ₹ 36,00,000 - ₹ 72,00,000 per year

    Job Title: Business Development ManagerCompany: Infra Granite LLP (A Fero Group Company)Location: Veettikad, MannarkkadAbout Us:Infra Granite LLP, part of the Fero Group, is a leading stone crushing unit based in Mannarkkad. We are looking for a dynamic and result-oriented Business Development Manager to lead and expand our market presence.Key...

  • Business Development Manager

    7 days ago

    Palakkad, Kerala, India CLASSIC COLORS &INTERIORS Full time ₹ 50,00,000 - ₹ 80,00,000 per year

    Job Title: Business Development ManagerLocation: Palakkad'SALARY -Upto 50KJob Type: Full-TimeExperience Level: Mid-LevelAbout Us:Classic Colors and Interiors is a dynamic and growing company specializing in high-quality interior solutions. With a strong focus on customer satisfaction and design excellence, we are expanding our reach and looking for...

  • Territory Business Manager

    2 weeks ago

    Palakkad, Kerala, India SOUTHERN MULTI STATE CO-OPERATIVE CREDIT & MULTI PURPOSE SOCIETY LTD Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    1. Fixed Deposit (FD) Management:Promote and manage fixed deposit schemes to increase the overall deposit base.Develop strategies to attract new investors and retain existing customers.Ensure timely renewal and payout of matured FDs.Maintain accurate customer and deposit records in coordination with the finance department.2. Sales & Business...

  • Business Analyst

    7 days ago

    Palakkad, Kerala, India Bizpole Business Solutions Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Business Analyst – SummaryA Business Analyst bridges the gap between business needs and technical solutions. They gather and document requirements, analyze processes, identify improvement opportunities, and support data-driven decision-making.Key Responsibilities:Understand and document business requirementsAnalyze data and create reportsRecommend process...

  • business development manager

    7 days ago

    Palakkad, Kerala, India catalyst education Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    CATALYST EDUCATIONCALICUT BRANCHPalakkad ,KERALAIMMIEDIATE JOININGCatalyst Education is seeking a dynamic Business Development Manager (Marketing) to lead growth initiatives, foster partnerships, and drive marketing strategies for our educational programs. The ideal candidate will play a critical role in expanding our market presence, ensuring alignment with...

  • Integration manager

    4 weeks ago

    Palakkad, India Adalvo Full time

    At Adalvo, we're not just a company - we're a team of passionate people driven by our mission to consistently deliver high-quality products and services to our partners. We are positive, we are fast, we are always on target, we are Adalvo! ???? ????We are looking for an enthusiastic Integration Manager to join our dynamic Corporate Development team. If...

  • Business Development Manager – Crusher Unit

    2 weeks ago

    Palakkad, Kerala, India Abj Associates Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Business Development Manager – Crusher UnitLocation: Palakkad District, KeralaExperience: Minimum 10 YearsSalary: Rs40000-Rs50000About the Role:We are seeking a dynamic and result-driven Business Development Manager to lead and expand our business operations for our crusher unit located in Palakkad. The ideal candidate should have strong market...

  • Tendering Manager

    7 days ago

    Palakkad, India ADHYANTA ENGINEERING PVT LTD Full time

    An exciting opportunity to contribute to our fast paced developing business awaits you at ADHYANTA ENGINEERING PVT LTD. If you are a result-oriented professional, passionate about delivering winning bid proposals for business growth, we anticipate your application.  We are seeking a versatile & efficient Manager - Tendering with experience in Marine/...

  • branch manager

    2 weeks ago

    Palakkad, Kerala, India SOUTHERN PEOPLE PRIDE PRODUCER COMPANY LTD Full time ₹ 3,75,000 - ₹ 4,75,000 per year

    Branch Manager- funds sourcing & team buildingAs a Branch Manager, you will be responsible for overseeing the operations and performance of a specific branch location. You will lead a team, drive business growth, and ensure the branch meets its financial goals.any NBFC/ Co-Operative section.ResponsibilitiesImplement strategic plans to achieve branch...

  • branch manager

    2 days ago

    Palakkad, Kerala, India SOUTHERN PEOPLE PRIDE PRODUCER COMPANY LTD Full time ₹ 3,00,000 - ₹ 4,78,935 per year

    Branch Manager (Liabilities Team)Experience. Need Minimum 2-year experience in NBFC, Multistate Cooperative Society, Life Insurance or Banking Sector.. Retired Gov. Staffs also Considered.Proven experience in a managerial role with a focus on profit loss managementStrong leadership skills with the ability to motivate and supervise teamsDemonstrated expertise...