Technical Account Manager

6 days ago

New Delhi, India Gravitee Full time

ABOUT GRAVITEE

In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owners effortless control over their entire API ecosystem. Gravitee.io is the leading open-source API platform, enabling worldwide developers and business users to build, manage and monitor their APIs. As a team, we are driven by the purpose of giving customers effortless control over their growing API ecosystem and a strong belief in the ethos of open source. By understanding customers’ connectivity challenges and anticipating their needs, we provide the most intuitive platform. We are growing rapidly and we are looking for exceptional people who are excited to join us on this career-defining journey.

THE ROLE WHY IT EXISTS

Gravitee.io is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in. We are currently recruiting for an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies.

The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells.You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).

WHAT YOU WILL BE DOING

  • Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
  • Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
  • Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
  • Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
  • Help existing customers to understand business case value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
  • Understand, advocate, and document customer’s use case, architecture, and roadmap
  • Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
  • Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

ESSENTIAL SKILLS - The right candidate will possess at least the following skills:

  • Ability to work across US, EST 
  • 5+ years of demonstrated experience handling customers of all sizes
  • Professional Services functions in a fast-paced Software/SaaS company
  • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
  • Excellent communication skills and an ability to concisely explain complex technical issues and solutions
  • Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
  • Ability to travel when required to meet with your accounts

DESIRED SKILLS - Additionally, these skills are not required, but preferable:

  • Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes Software development experience in one or more programming languages such as Java or Python
  • Additional European language skills are a strong plus
  • Experience working in a startup or scale-up environment

AT GRAVITEE, YOU’LL GET…

  • Excellent medical coverage to keep your body and mind healthy
  • 15 days holiday leave + national bank holidays 
  • Learning + Development budget to enhance skills 
  • Endless opportunities for growth and development 
  • Opportunity to work with cutting edge technologies in a high growth start up

CORE VALUES

At Gravitee, we believe strongly in living our core values as a team and as a company. We don’t just write them- we live them. Our company is based on employees who work and operate with the principles of:

Passion: Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve and how to do things better.

Do What It Takes: Work with speed, fight and intensity to ensure the job is done to your highest standard.

Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal and external customers.


At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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