General Manager Operations

3 weeks ago

Pune, India Livspace Full time

Description :


As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.



Skills And Expertise

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

  • General Manager Operations

    3 weeks ago

    Pune, India Livspace Full time

    Description :As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India General Mills Full time

    Position Title Asst Manager - HR Operations Function Group HR Country India Location Mumbai Recommended Level EP 50 Job Type Full time Role Reports to Regional HR Operations Lead Geographical Scope of the Role - Location Domestic Percentage of travel required 5 Job Overview Briefly describe the purpose of job in no more than 2-3 sentences Will be face of HR...

  • General Manager

    10 hours ago

    Pune, India JB Grocers Full time

    Company DescriptionFounded in 1982 as JB Traders, we have grown into one of Pune’s leading suppliers in the food industry. We offer a wide range of spices, pulses, grains, dry fruits, edible oils, tinned foods, and essential pantry staples. Our services cater to the hospitality sector, food service businesses, retail chains & supermarkets, institutional...

  • General Manager

    5 hours ago

    Pune, India JB Grocers Full time

    Company DescriptionFounded in 1982 as JB Traders, we have grown into one of Pune’s leading suppliers in the food industry. We offer a wide range of spices, pulses, grains, dry fruits, edible oils, tinned foods, and essential pantry staples. Our services cater to the hospitality sector, food service businesses, retail chains & supermarkets, institutional...

  • General Manager

    10 hours ago

    Pune, India JB Grocers Full time € 3,00,000 - € 6,00,000

    Company Description Founded in 1982 as JB Traders, we have grown into one of Pune’s leading suppliers in the food industry. We offer a wide range of spices, pulses, grains, dry fruits, edible oils, tinned foods, and essential pantry staples. Our services cater to the hospitality sector, food service businesses, retail chains & supermarkets, institutional...

  • General Manager

    4 days ago

    Pune, Maharashtra, India Ayush Atul Tambe Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role & responsibilitiesWe are seeking a highly organized, dynamic, and entrepreneurial General Manager Business Operations to work directly with the Director. This individual will act as the Director's right-hand, overseeing multiple ventures and day-to-day operations across different businesses.The ideal candidate will be proactive, detail-oriented, and...

  • General Manager

    6 days ago

    Pune, Maharashtra, India Vaze Placement Services Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    10+ years of progressive leadership experience, with at least 5 years in a senior general management or equivalent leadership role.• Proven track record of delivering business growth, operational efficiency, and organizational transformation.

  • HRBP Operations General Manager

    2 days ago

    Pune, Maharashtra, India Vi (Vodafone Idea) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    GM - HRBP Operations Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver...

  • Assistant General Manager

    4 weeks ago

    Pune, India VishwaRaj Hospital Full time

    We are seeking a dynamic and result-oriented AGM - Operations & Sales to oversee day-to-day operations and drive sales growth in our hostel business. The role requires a balance of operational excellence, customer experience management, and revenue generation. The ideal candidate will have prior experience in hospitality/hostel/co-living/real estate leasing...

  • General manager

    1 week ago

    Pune, Maharashtra, India Miles Education Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionWe are seeking an experienced General Manager Inside Sales & Operations to lead our inside sales team and drive the growth of our CPA/CMA course offerings. The ideal candidate will be responsible for strategic planning, team leadership, performance management, and seamless coordination between sales and operational functions to ensure an...