Automation Solutions Manager

Basic Function

• Hands-on development and engineering for automation, AI-driven solutions, and workplace orchestration.
• Collaboration with BU leaders to translate business problems into technology solutions.
• Continuous exploration of modern workplace trends and application within our enterprise context.
• Design and build automation workflows and applications (Power Platform: Power Automate, Power Apps, Power BI).
• Develop and support Copilot/AI agent solutions to boost productivity and surface insights.
• Conduct environment-specific use case discovery and assessment.
• Implement intelligent orchestration across workplace systems (via Logic Apps, Functions, APIs).
• Integrate and automate cross-system workflows (Microsoft 365, ServiceNow, endpoint telemetry).
• Ensure solutions meet security, compliance, and enterprise architecture standards.
• Collaborate with business and IT stakeholders to translate needs into technical solutions.
• Enable adoption via documentation, training, and change support.
• Continuously explore and prototype emerging workplace technologies and new use cases.

Key Responsibilities

• Develop automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes.
• Build and enhance interactive dashboards and analytics solutions using Power BI for data-driven decision-making.
• Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases. Lowcode/nocode platform, orchestation
• Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation.
• Implement intelligent orchestration to connect different workplace systems (e.G., Microsoft 365, ServiceNow, Azure services) for a unified employee experience.
• Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation.
• Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
• Ensure alignment with enterprise architecture, security, and compliance standards in solution design.
• Create technical documentation, adoption guides, and knowledge articles to drive solution usage.
• Support change management efforts to ensure successful adoption of delivered solutions.

Required Skills & Qualifications

• 7+ years in Digital Workplace, End User Computing or Automation/AI Solutions development.
• Proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments.
• Strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance.
• Exceptional communication, conflict resolution, and decision-making capabilities.
• Candidate should be having knowledge and working experience on listed core technical skillset or technology domains:
• Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations.
• Monitoring: Digital Experience Monitoring tools (e.G., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
• AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.G., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
• Scripting and Automation Framework: PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
• Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
• Cloud & Infrastructure: Core understanding of cloud platforms (Azure required, AWS/GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.G., Azure Virtual Desktop, Citrix).
• Service Management & Tooling: Understanding on ITSM platforms (e.G., ServiceNow), incident/change/problem management processes.