IT Service Management Consultant

3 weeks ago

Industrial Area, India BIG Language Solutions Full time

Job Description: ITSM Expert (ITIL Certified) ServiceNow / Jira Implementation

Position: ITSM Expert – ITIL Certified

Experience Required: 6–8 Years

Location: Noida (Work from Office)

Employment Type: Full-Time

Shift: US Shift(6PM-3AM IST)


About the Role

We are seeking an ITIL-certified ITSM Expert with proven experience in implementing and managing large-scale IT Service Management (ITSM) solutions using ServiceNow or Jira Service Management. The role involves driving ITSM process design, governance, and automation for enterprise IT services while ensuring scalability, compliance, and service excellence.

The ideal candidate will have a strong background in IT operations, ITIL processes, ITSM tool implementation, and enterprise service delivery transformation.


Key Responsibilities

  • Lead the implementation, customization, and optimization of ITSM platforms (ServiceNow or Jira Service Management) for enterprise-wide adoption.
  • Design and standardize ITIL-based processes (Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge, Request Fulfillment).
  • Partner with business units, IT operations, and governance teams to align ITSM solutions with organizational strategy.
  • Define workflows, automation, dashboards, and reporting for service delivery efficiency.
  • Support service integration and management (SIAM) across multiple vendors and platforms.
  • Establish and enforce governance, compliance, and SLA/KPI frameworks for ITSM operations.
  • Manage and optimize CMDB, discovery, and service catalog design.
  • Conduct process assessments, maturity evaluations, and continual service improvements (CSI).
  • Provide technical leadership, training, and best practices for ITSM platform adoption.
  • Collaborate with DevOps, Cloud, Security, and Business Service Owners to ensure seamless service workflows.
  • Manage release and change management cycles across multiple environments.


Required Skills & Experience

  • 6–8 years of ITSM/IT Operations experience, with at least 3–5 years in ServiceNow or Jira Service Management implementation.
  • Strong expertise in ITIL processes and frameworks (minimum ITIL v3/v4 certification required).
  • Hands-on with ServiceNow/Jira administration, workflow design, automation, and integrations.
  • Experience managing large-scale IT services organizations with complex service landscapes.
  • Proven experience in Incident, Problem, Change, and Request Management process implementations.
  • Knowledge of CMDB, service catalog, and asset management.
  • Strong understanding of governance, SLA reporting, and IT compliance requirements.
  • Familiarity with DevOps, Agile, and CI/CD integrations with ITSM tools.
  • Excellent stakeholder management, communication, and presentation skills.


Preferred Qualifications

  • Advanced ITIL certifications (ITIL Managing Professional / Strategic Leader).
  • ServiceNow certifications (CSA, CIS, CAD) or Jira Admin/Atlassian certifications.
  • Experience with enterprise integrations (APIs, monitoring tools, cloud platforms).
  • Exposure to automation, AI/ML in ITSM, and self-service portal design.
  • Knowledge of ISO 20000, COBIT, or other IT governance frameworks.


Education

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.


Think global. Think BIG.

Visit us: https://biglanguage.Com

Linkedin: https://www.Linkedin.Com/company/big-language-solutions/mycompany/

  • Medical Laboratory Services Manager

    2 weeks ago

    Industrial Area, India Medanta Full time

    The Pathology and Laboratory Medicine Manager is required to provide highest standard of professional, scientific, consultative/advisory services in organizational, administrative and educational matters which are relevant to the services offered by Laboratory. They shall maintain the overall responsibility for the operation and administration of the...

  • Information Technology Management Consultant

    3 weeks ago

    Industrial Area, India Coforge Full time

    Job Title: Associate DirectorSkills: IT Management, Deals, Experience: 10+ yearsLocation: Greater NoidaWe at Coforge are hiring Associate Director- IT Management Consultant with the following skillset:Requirements:Bachelor's or Master's degree in Information Technology, Computer Science and preference for Business Administration, or a related field.Total of...

  • Sap Refx

    2 weeks ago

    Industrial Area, India Quess IT Staffing Full time

    About Quess IT Staffing:Hiring the right professionals in the IT industry can be a challenging endeavor. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most...

  • Accounting Services Supervisor

    2 weeks ago

    Industrial Area, India QX Global Group Full time

    About QX Global GroupQX Global Group (“QX”) is a global consulting, digital transformation, and business process management (BPM) services company that partners with organizations seeking to transform and optimize their business operations. Founded in 2003, the company is comprised of four business lines: (1) finance and accounting services for...

  • ServiceNow Solutions Consultant

    2 weeks ago

    Industrial Area, India Enable, a Fujitsu company Full time

    About Us:As an Australian-born company, we have over 400 dedicated staff across Australia, New Zealand, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud to have been recognized as the Asia Pacific & Japan ServiceNow Elite Partner of the Year in 2019, 2020, 2021, 2022, and 2023. As a Fujitsu company, Enable has...

  • Sap Tax And Revenue Management Consultant

    4 weeks ago

    Industrial Area, India Invenio Full time

    About InvenioInvenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernise so they can operate at the speed of today’s business. We understand the complexities of...

  • Business Growth Manager

    1 week ago

    Industrial Area, India Assert IT Solutions Full time

    Job Summary We are seeking a motivated and dynamic Business Development Executive with 1–2 years of experience to join our team. The ideal candidate will be responsible for identifying business opportunities, generating leads, building client relationships, and contributing to the company’s growth strategy. Key Responsibilities Identify potential clients...

  • Strategy and Innovation Consultant

    2 weeks ago

    Industrial Area, India Stratalis Consulting Full time

    About StratalisAt Stratalis, we partner with CEOs and executive leaders of Global 500 organizations to help them define the future, and then build it. With a 100% client repeat rate, our work spans bold strategic agendas, advanced technology roadmaps, and futurecasting innovation strategies that reshape industrial markets. If you’re passionate about...

  • Network and Cloud Services Manager

    2 weeks ago

    Industrial Area, India RMSI Full time

    Roles and Responsibilities:-Lead and mentor a team of IT professionals responsible for infrastructure management, including service delivery, Cisco network support, cloud infrastructure, and endpoint management.-Design, implement, and optimize Cisco network environments (routers, switches, firewalls, and wireless technologies) to ensure reliability,...

  • Solution Consultant Presales || Pan India

    3 weeks ago

    Industrial Area, India HCLTech Full time

    Opportunity With HCLTech || Solution Consultant Presales (AI) || PAN IndiaJob Title: Solution Consultant Presales (AI)Location: Noida / Pan IndiaExperience: 5 to 13 yrsDepartment: Integrated GTM Team - Digital Business Services (DBS) and Engineering Services (ERS)Job Location – Bangalore/ NoidaAbout the Role:The Solution Consultant plays a key leadership...