Client Delivery Lead

1 week ago

Kolkata, India Tata Consultancy Services Full time

About the Role:


Role - Delivery Manager

Location - Kolkata

Experience range - 10 to 15 years


Qualification - Accounting & Finance - B.Com/ M.Com, ICWA, CA


Responsibilities:


Customer Management

  • Manage Client relationships.
  • Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.
  • Work closely with multiple Client Stakeholders to understand various business requirements.
  • Pro-active approach towards planning and execution to meet customer's expectations.
  • Develop and drive service improvements based on RCA’s, trends and customer inputs.


Delivery Management

  • Analyze daily performance indicators, encourage awareness and drive performance improvements.
  • Drive strategies towards consistent performance as per agreed SLAs and continuous improvement.
  • Ensure appropriate Staffing and future pipeline.
  • Establish clear internal and external governance structure.
  • Front end customer and lead periodic review discussions.
  • Provide leadership, guidance and feedback on individual and team performance.
  • Maintain strong relationships with internal / external stakeholders and address business needs effectively.
  • Drive adherence to audits and compliance requirements.
  • Understand project cost and budget gross margin, revenue and cost levers. Lead P&L for the location.
  • Manage Escalation and resolution handling.


Behavioral Competencies:

  • Customer focus, Drive for results in a team and ability to take ownership.
  • Strong analytical skills.
  • Flair and ability to evaluate business opportunities and make sound business judgements.
  • Relationship building and networking skills.
  • Strong communication and presentation skills.
  • Ability to complete a assignment/ job within stipulated timeline.
  • Flair for comprehending the finance documents.
  • Strong Team player, ability to manage conflicts.
  • Ability to mentor and guide teams.
  • Strong execution skills with focus on clear, realistic action steps and timelines.


Others:

  • Good facilitation skills, strong verbal and written communication.
  • Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.
  • Possess excellent interpersonal skills, open to all available shifts.

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