Quality Assurance Specialist

1 week ago

Tumakuru, India Biorev Studios | 3D Rendering Studio Full time

Job description:Quality Auditor – HVAC Process | Work From HomeOffice Location: Mohali (Remote – Work From Home)Shift: US Shift (7:30 PM – 4:30 AM IST during winters) | (6:30 PM - 4:30 AM IST during Summer)Working Days: 6 Days (Including Saturdays)About the RoleWe are seeking a detail oriented and experienced Quality Auditor to join our HVAC Call Center process. The ideal candidate will be responsible for auditing technician calls, validating membership sales, voice training using tools such as Rilla, ensuring accuracy and compliance across all customer and technician interactions. The role requires strong analytical abilities, a command over process compliance, and the ability to prepare and share comprehensive audit dashboards with the management team.Key ResponsibilitiesValidating the accuracy of appointments booked by the back-office team (work from home & in-office team)Performing call audits of the back-office agents (WFH & In-office Team)Conduct voice and speech training for new joiners specifically for the US Outbound Voice Process, including accent clarity, pacing, tone, and script delivery.Monitor progress during nesting/pilot phase and provide feedback for improvement.Auditing membership sales complianceMaintaining and sharing audit dashboards and performance reports with the operations leadership teamRecommending action-based improvements based on audit findingsAuditing technician calls using the Rilla Voice Intelligence PlatformRequired Qualifications• Educational Qualification: Graduate & above• 5+ years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains• Hands-on experience using Rilla, JustCall, Dialpad, or similar call audit tools• Knowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance score• Exposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)• Proficient in Excel/Google Sheets and dashboard preparation for performance reporting• Strong understanding of sales processes and service standards• Excellent communication skills – written and verbal• Strong analytical skills and attention to detail• Ability to work independently with minimal supervision• Flexible to work extended hours based on audit load or business requirementsInterested?If you have strong communication skills and are ready to build your career in a performance-driven, customer-focused role, apply nowSubmit the form below (read carefully and upload your audio recording + details properly):https://forms.gle/iotJij59YYrC3z777Job Type: Full-timeWork Location: Remote

  • Quality Assurance Specialist

    1 week ago

    Tumakuru, India Altisource Full time

    Job Description This is not a manual or automation testing QA profile. Please read through the job description and apply. Perform quality assurance call and/or process reviews for all departments in Altisource Conduct ‘Process Refresher’ and ‘New Hire’ trainings with the employees Provide ongoing coaching and support to employees to strengthen...

  • Automate Quality Excellence

    6 days ago

    tumakuru, India beBeeAutomation Full time

    Automation SpecialistWe are seeking a highly skilled Automation Specialist to spearhead our quality assurance initiatives.Key Responsibilities:Develop and execute automation frameworks for quality assurance purposes.Experience in Continuous Integration and Continuous Deployment (CI-CD), version control systems like GIT, and Agile Methodology is...

  • Cell Therapy Specialist

    6 days ago

    tumakuru, India beBeeQuality Full time

    Job SummaryWe are seeking a skilled Quality Control professional to join our team. The ideal candidate will have hands-on experience in cell biology and flow cytometry, with a strong background in molecular and microbiology techniques.The successful candidate will be responsible for leading Quality Control activities, operations, and compliance. This...

  • Highly Skilled Math Assessment Content Specialist

    1 week ago

    tumakuru, India beBeeSubject Full time

    Math Assessment Expertise is required to create high-quality math assessment items aligned to proprietary standards for grades 3–12. We are seeking a skilled Subject Matter Expert to collaborate with our team to write storyboards for review interactives and utilize AI tools to generate items that require correction. Key responsibilities include adhering to...

  • Operations Coordinator

    1 week ago

    tumakuru, India beBeeOperations Full time

    Operations Specialist Role Key Responsibilities:Plan and coordinate production schedules.Evaluate the accuracy of print-ready documents.Organize digital archives for each project.Develop and maintain shipping protocols for vendors.Collaborate with printing partners on timeline confirmation, print status updates, and delivery readiness checks.Arrange pickups...

  • Video editor

    3 weeks ago

    Tumakuru, India Jupiter AI Labs Full time

    Video Editor / Post-Production Specialist (Human-Created Dataset Project) *Company:* Jupiter AI Labs Pvt Ltd *Location:* Remote / Hybrid / Studio-Based *Engagement:* 1-Month Contract | Immediate Start | Full-Time Availability Required Jupiter AI Labs is executing a large-scale video-generation and editing project for a global client. We are producing *400...

  • Plant Head

    5 days ago

    Tumakuru, India Thema Corporate Services Full time

    Position: Plant Head – Harness Cable Manufacturing Location: Navi MumbaiExperience: 10+ years (Cable / Wire Harness Industry) preferably candidates with Operations Head experienceQualification: B.E. in EngineeringJob Summary:The Plant Head will oversee end-to-end operations of the cable manufacturing plant, ensuring smooth functioning across production,...

  • Plant Head

    5 days ago

    Tumakuru, India Thema Corporate Services Full time

    Position: Plant Head – Harness Cable Manufacturing Location: Navi MumbaiExperience: 10+ years (Cable / Wire Harness Industry) preferably candidates with Operations Head experienceQualification: B.E. in EngineeringJob Summary:The Plant Head will oversee end-to-end operations of the cable manufacturing plant, ensuring smooth functioning across production,...

  • Salesforce Business Analyst

    5 days ago

    Tumakuru, India FEXLE Services Private Limited Full time

    Role: Salesforce Business Analyst Experience: 5-8 YearsJob Location: RemoteAbout us-FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction and its team...

  • Salesforce Business Analyst

    5 days ago

    Tumakuru, India FEXLE Services Private Limited Full time

    Role: Salesforce Business Analyst Experience: 5-8 YearsJob Location: RemoteAbout us-FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction and its team...