Operations Coordinator

1 week ago

tumakuru, India beBeeOperations Full time

Operations Specialist Role Key Responsibilities:Plan and coordinate production schedules.Evaluate the accuracy of print-ready documents.Organize digital archives for each project.Develop and maintain shipping protocols for vendors.Collaborate with printing partners on timeline confirmation, print status updates, and delivery readiness checks.Arrange pickups through logistics providers and generate necessary documentation.Monitor delivery compliance and proactively resolve any issues or exceptions that arise. Quality Assurance & Experience:Regularly inspect printed samples for quality control, including typos, packaging, color consistency, and overall presentation.Identify recurring problems and work with the team to optimize print and packaging processes.Maintain checklists, standard operating procedures, and internal workflows to minimize errors.Audit customer delivery issues such as damaged products, delayed shipments, and lost packages, and facilitate replacements when needed. Customer Communication & CRM Operations:Collaborate with our technical team to automate operational email sequences (confirmation → print update → shipped → delivered).Manage ongoing operational emails via Mailchimp (order updates, feedback requests, promotional messages when relevant).Keep accurate records of all orders, shipments, and delivery statuses. Packaging & Vendor Development:Research and explore new packaging suppliers, printers, paper options, and box upgrades.Work with founders to test and implement innovative packaging ideas.Establish a basic vendor list and cost comparison database. Operations Process Improvement:Identify manual tasks that can be automated, collaborating with tech teams to streamline processes.Proactively highlight areas of inefficiency and propose improvements.Help optimize operational loops between content creation, design, technology, printing, and customer service. Requirements:Demonstrate exceptional attention to detail – catching typos, color mismatches, incorrect labels, and missed steps.Show strong organizational skills and comfort with checklists, spreadsheets, and operational flows.Be comfortable interacting with vendors (printers, logistics providers, suppliers).Demonstrate ability to follow established processes while continually improving them over time.Exhibit proactive communication skills, keeping the team updated without prompting.Possess interest in books, storytelling, or the children's category (optional but valued). Hours and Work Style:Flexible scheduling with 12–20 hours/week depending on batch load and process complexity.Availability must be responsive during working hours for vendor coordination.Slightly higher availability may be required during peak print weeks (1–2 weeks/month). Compensation:A monthly stipend based on hours worked and experience level.Opportunity to grow into a larger role as the company expands.

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