Service Coordinator

18 hours ago

Bengaluru, Karnataka, India Hunter Douglas, Inc. Full time

Job Title: Service Coordinator

Locations: Ahmedabad & Bangalore

Employment Type: Full-Time

Qualification: Diploma / ITI / Graduate (Electrical / Electronics preferred)

Experience: 2+ Years

About Hunter Douglas, Hillarys, and 3G Capital

Hunter Douglas is a global leader in innovative window coverings and architectural products, with a legacy of over 100 years. Headquartered in New York and operating in 100+ countries, Hunter Douglas is known for quality, design, and sustainability, offering premium solutions that enhance comfort, energy efficiency, and modern living.

Recently acquired by 3G Capital, the company now embraces a culture of:

  • Efficiency – streamlining processes for performance.
  • Meritocracy – rewarding talent based on results.
  • Ownership – encouraging accountability and responsibility at all levels.

About the Role

As a Service Coordinator, you will be responsible for ensuring seamless after-sales support by coordinating installations, troubleshooting, and service visits for motorized blinds and window automation systems. You will act as the bridge between dealers and service technicians, ensuring timely, high-quality service delivery.

Key Responsibilities

  • Coordinate and schedule service visits for installation, maintenance, and troubleshooting.
  • Act as the primary contact between dealers and service technicians.
  • Diagnose and resolve issues related to blinds and automation systems.
  • Maintain service records, reports, and documentation.
  • Ensure compliance with safety standards and company protocols.
  • Provide technical support and guidance to field technicians.
  • Collaborate with sales and project teams for smooth handovers.
  • Monitor and manage inventory of service tools and spare parts.

Key Requirements

  • Diploma / ITI / B.E. / B.Tech in Electrical or Electronics Engineering.
  • Minimum 2 years of experience in service coordination or technical support.
  • Familiarity with motorized blinds, automation systems, or similar electrical products.
  • Ability to read technical drawings & wiring diagrams.
  • Proficient in MS Office and service management tools.
  • Strong organizational, communication, and problem-solving skills.
  • Customer-focused with a hands-on approach.

What We Offer

  • Competitive salary with performance-based incentives.
  • Opportunity to work with a globally recognized brand.
  • Professional development and career growth opportunities.
  • A collaborative and dynamic work culture.

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