Product Service Coordinator
18 hours ago
Company Description
"SOFTRIXX INNOVATION PRIVATE LIMITED" is a forward-thinking EdTech and training company dedicated to empowering students and professionals with cutting-edge technical skills. We specialize in delivering high-quality technical courses designed to meet current industry standards, combined with real-time projects to enhance practical knowledge. Our programs offer stipend-based internships, helping learners gain valuable hands-on experience while preparing them for the professional world. With a strong focus on placement training and career development, we ensure our learners are equipped to secure roles in top companies with competitive salary packages. Our mission at SOFTRIXX is to bridge the gap between academic learning and industry requirements, shaping skilled, confident, and job-ready professionals.
Role Description
This is a full-time, on-site role for a Product Service Coordinator located in Bengaluru. The Product Service Coordinator will be responsible for managing customer service representatives, providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks will include addressing customer inquiries, resolving issues, and coordinating with other departments to ensure seamless service delivery. The coordinator will also be expected to monitor service metrics and contribute to service improvement initiatives.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in managing Customer Service Representatives and enhancing Customer Experience
- Excellent communication and interpersonal skills
- Ability to work on-site in Bengaluru
- Problem-solving and conflict resolution abilities
- Experience in the EdTech or training industry is a plus
- Bachelor's degree in Business, Management, or a related field
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