Client Care Specialist

4 days ago

Industrial Area, India Duruper Full time

Job SummaryWe are seeking a motivated Client Relationship Associate (CRA) to join our team in Noida. This entry-level position is perfect for freshers looking to kickstart their careers in client relations. The CRA will be responsible for building and maintaining strong relationships with clients while ensuring their needs are met.Experience : 0 - 1 yearsSalary : INR 144,000 - 180,000/yearLocation : Noida, IndiaRoles and ResponsibilitiesCommunicate effectively with clients to understand their needs and provide tailored solutions.Assist clients with inquiries and issues, ensuring timely resolution and high levels of satisfaction.Maintain accurate records of client interactions and feedback in the CRM system.Collaborate with internal teams to enhance client experiences and improve service delivery.Support the sales team by identifying opportunities for upselling and cross-selling.Follow up with clients to ensure ongoing satisfaction and address any concerns.Participate in training sessions to develop product knowledge and improve communication skills.Mandatory Requirements12th pass or completed graduation.Excellent communication skills in English and Hindi.Freshers are welcome to apply.Strong interpersonal skills and a customer-oriented mindset.Ability to work in a fast-paced environment and adapt to changing priorities.

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