Accounts Resolution Specialist

5 days ago

Industrial Area, India Yotta Data Services Private Limited Full time

About the Role :The role involves ensuring timely collection from customers, solving any billing issues, and coordinating with the Sales and Delivery teams.Responsibilities :Follow-up and reminders for overdue accounts and keeping track on it and initiating Dunning as per policy.Having frequent meetings with Accounts Manager (Sales Team), Projects Team/ Service Delivery team for any dispute, over ageing accounts, and Dunning post discussion.Independently manage relationship with Key accounts of the Company.Ensuring healthy relationship with Customer and trying to resolve the problems in disputed billings.Assisting, coordinating with Billing team for accounting of collection, TDS entries.Timely Reporting of Outstanding report to Management, Sales team and other respective stakeholders. QualificationsGraduationMinimum 6 to 8 years of CRM experience Required SkillsEXCEL/ MS OfficeSoft spoken and good communication skillDisciplined in working and conduct.Understanding Service delivery parameters.Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.)Undertake applicable training as communicated from time to time.Understand the organization’s expectations towards all management systems the company is certified for.Participation in Risk assessment process, contribute in achieving departmental & management system objectives.Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations.Perform their duties in the event of emergency as per roles in ERP/BCMS plan.Assist in maintaining PIMS controls throughout personal data lifecycle. Preferred SkillsKnowledge of accounting and TDSGood Co-OrdinatorEqual Opportunity StatementYotta is an equal opportunity employer committed to diversity and inclusivity in the workplace.

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