Customer Care Representative

1 week ago

Bengaluru, India Outerworld Full time

Company DescriptionOuterworld is a homegrown Indian luxury menswear brand known for its refined yet bold design philosophy. Built on the principles of elegance, confidence, and individuality, Outerworld blends premium craftsmanship with modern aesthetics to create menswear that stands out at every occasion.From sharply tailored blazers to intricately detailed shirts, every piece reflects a perfect balance of Indian artistry and global style. With a commitment to accessible luxury, superior fit, and distinctive design, Outerworld empowers the modern man to make a lasting impression.Role Description: Customer Service Representative (On-site, Bengaluru)We are looking for a dedicated and customer-focused Customer Service Representative to join our Bengaluru team on a full-time, on-site basis.In this role, you will assist customers across various channels, address inquiries, resolve issues efficiently, and ensure a consistently positive support experience. You will also collaborate with internal teams to refine and enhance the customer journey, gather feedback, and maintain the high standard of service Outerworld is known for.Fluency in English and Hindi is mandatory.Key ResponsibilitiesRespond to customer inquiries through calls, messages, emails, and other support channelsResolve concerns promptly while maintaining high customer satisfactionProvide a seamless, positive experience that reflects the Outerworld brandMaintain accurate records of interactions and customer informationCollect and relay customer insights to enhance products and processesWork closely with operations, warehouse, and marketing teams for quick resolutionsSupport the continuous improvement of customer experience initiativesQualificationsStrong understanding of Customer Service, Customer Support, and Customer Experience principlesExcellent verbal and written communication skillsFluent in Hindi and English (mandatory)Ability to handle customer concerns professionally with empathy and patienceStrong problem-solving skills and a proactive attitudeAbility to build and maintain positive customer relationshipsComfortable working on-site in BengaluruPrevious experience in a customer-facing role is preferredFamiliarity with CRM tools or support platforms is an added advantage

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