We are hiring for team Leader
4 weeks ago
Location - Ghansoli,
Shift Timing: 24/7 with 2 rotational days off
Role Description: We are looking for a dynamic Tele Sales and Retentions Team Leader with a strong background in international call center processes. The ideal candidate will have a proven track record in managing teams and driving sales in a call center environment.
Key Responsibilities: Lead and manage a team to achieve retention and sales targets for both Consumer and VBS segments. Ensure excellent Customer Effort Score (CES) and drive improvement in First Call Resolution (FCR) and Transactional Net Promoter Score (TNPS). Provide coaching, mentorship, and guidance to team members to enhance performance. Monitor team performance metrics and develop strategies to meet and exceed KPIs. Ensure seamless use of CRM tools for tracking and customer interaction.
Knowledge and Experience: Minimum 5+ years of experience in a call center environment. Minimum 2+ years of experience in managing teams within a call center. Sales experience is highly preferred. Proficient in CRM tools with strong Microsoft Excel and PowerPoint skills
Qualifications: Bachelor’s degree or 12 + 3/4 Diploma
Key Performance Indicators (KPIs): Retention and Sales Targets for Consumer & VBS. Customer Effort Score (CES). First Call Resolution (FCR) & Transactional Net Promoter Score (TNPS). Join us and lead a high-performing team in a dynamic, international sales and retention process.
Interested candidates kindly share us your updated resume @ vishakhak1@hexaware.com or connect me
9930365127 for an initial HR role discussion.
Thanks & Regards,Vishakha KambleExecutive, HR Lateral TAG (Mumbai & Nagpur Hiring)Mobile: +91 9930365127Email:
vishakhak1@hexaware.com
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