Team Leader

4 weeks ago

India IHG Hotels & Resorts Full time

Role PurposeThe role includes leading a team of Analyst and Sr Analyst who are responsible for Invoice processing vendors set ups payments management Specialty activities resolving of exceptions The persons needs to ensure that process SLA in terms of processing and accuracy are maintained on a daily and monthly basis Key Accountabilities Give consistent customer service delivery build customer confidence in the level of service provided Meet the ongoing needs and expectations of our customers Identify process related issues and concerns and escalate to Manager- AP in a timely manner Review every day Metric reports to see the performance of the team members Identify the gaps and take corrective actions in a timely manner Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday there is adequate backup plan Makes sure all escalation of incidents that could become high priority business risk or exceed SLA are flagged off well in time Works on audit requirements from time to time and provide accurate and timely information to the auditors Works on driving Process improvements in the process and Efficiency in the ways of working To recruit train motivate and develop the team members Work on attrition management Ensure proper documentation is in place for performance gaps cases necessary actions taken in a timely manner Ensure Process Documents are reviewed on a quarterly basis add anything that is new or delete anything that is not used anymore Do regular Check Ins with the team members to update them on their performance and provide proper feedback for their overall learning Do Trainings for the new hires and bring them up to speed Do regular Process Knowledge Tests and Assessments to check the knowledge of the team members Have a Backup plan ready all the time Ensuring a clean open liability and a highlighting to management potential financial risks on Balance Sheet items Participating in Project and rollout calls and meetings and ensuring delivery of tasks related to projects in a timely and efficient manner Key Skills ExperiencesEducation and ExperienceGraduate or Post Graduate preferred 4 years of work-related experience in accounting having sound accounting knowledgeTechnical Skills and KnowledgeGood knowledge of relevant Systems and applications used in accounting function like PeopleSoft Conversant with MS Office ERP exposureOther SkillsCommunication - Possess good communication skills Flexibility - Flexible to work in multiple shifts-Good People Management skills-Open for travel in case of business requirement-Positive attitude and high level of energy-Ability to work in cross functional teamsAbout Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Who we areAt IHG Hotels Resorts we work together to deliver True Hospitality for Good on a global scale With corporate offices and over 6 000 hotel destinations worldwide a career at IHG is the perfect way to broaden your horizons You ll experience our unique culture and brilliant colleagues who will support and inspire you With a host of corporate opportunities to choose from wherever you are on your career journey and whatever you want to achieve there s Room for You at IHG Over recent years we ve transformed our company We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests owners love We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity That s why here at IHG we give our colleagues flexibility and balance - working in a hybrid way blending office and remote working collectively We recognise that every role is different that s why leaders work with teams to determine how and when they collaborate We provide a wide range of benefits designed to help you live your best work life These include impressive room discounts across our many properties recharge days and volunteering days throughout the year Through our myWellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace We offer a unique and inclusive culture where there is always Room for You to belong grow and make a difference Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regards to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other category protected by applicable laws We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectives IHG Hotels Resorts

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