Ticketing Officer

1 week ago

Cochin, Kerala, India Visa Roots Full time

Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever.

Job Summary:

We are seeking an efficient, detail-oriented, and customer-focused Ticketing Officer to handle flight bookings, customer interactions, and transaction processing. The ideal candidate should be experienced in using ticketing systems, managing travel requests, and delivering exceptional service before, during, and after booking.

Key Responsibilities:

  • Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency.
  • Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally.
  • Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards.
  • Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures.
  • Manage secure payment processing and daily reconciliation of sales transactions.
  • Monitor ticket inventory and sales, reporting discrepancies or system issues promptly.
  • Coordinate with internal teams and external partners to ensure smooth ticketing operations.
  • Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed.

Qualifications & Requirements:

  • Bachelor's degree or diploma.
  • Minimum of 2 years of experience in travel agency ticketing.
  • Proficiency in using ticketing and reservation platforms.
  • Strong communication and interpersonal skills.
  • Detail-oriented with the ability to handle high volumes of transactions.
  • Excellent problem-solving abilities and a customer-first attitude.

What We Offer

  • Positive work environment
  • Competitive salary
  • Private medical insurance
  • Flexible Work schedules
  • Flexible Holidays & Sick Leave
  • Opportunities for professional development
  • Company Sponsored events
  • Team building activities
  • Company Lunch & Free Snacks
  • Career advancement options
  • Staff Accommodation

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