Quality Analyst

18 hours ago

Pune, India Selections HR Services Private Limited Full time

Job Title: Quality Analyst – UK Mortgage Underwriting ProcessLocation: Pune, HinjewadiExperience: 4 to 8 Years (Minimum 2 years as a QA in US/UK Mortgage domain)Industry: BPO / Financial ServicesProcess: UK Mortgage UnderwritingRole Overview:We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the UK mortgage underwriting process. The ideal candidate will have a deep understanding of mortgage lifecycle, credit risk, income assessment, and appraisal analysis, with a strong focus on ensuring accuracy, compliance, and operational excellence through structured audits.Key Responsibilities:Perform quality audits on mortgage underwriting files to ensure adherence to client and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.)Validate credit, income, assets, liabilities, and collateral documentation for completeness and accuracyTrack and analyze error trends, identify root causes, and recommend corrective actionsCollaborate with underwriters, processors, and leadership teams to ensure high-quality deliveryDrive calibration sessions with operations and client-side QA teamsPrepare audit reports, dashboards, and performance summariesSupport training teams with insights to improve quality and reduce defectsEnsure compliance with US mortgage regulations and internal policiesRequired Skills & Qualifications:Graduate in any discipline (Commerce/Finance preferred)4 to 8 years of overall BPO experience with at least 2 years as a QA in UK Mortgage UnderwritingStrong knowledge of underwriting standards (FHA, VA, Fannie Mae, Freddie Mac)Familiarity with mortgage documents – 1003, 1008, credit report, W2s, pay stubs, tax returns, appraisal, title, etc.Proficient in MS Excel, audit tools, and reportingExcellent written and verbal communication skillsStrong attention to detail, analytical thinking, and problem-solving abilityExposure to compliance and risk assessment in mortgage domain

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