Donor Processing Coordinator

4 weeks ago

Mumbai, India Lions Clubs International Full time

The Donor Processing Coordinator in LCIF India is a multifunctional role – covering partial combinations of donor processing, quality control, communications and various office tasks as assigned.

Provides superior customer service to Lion members/donors through multiple communication channels including email and phone. Researches and responds to Lions questions, complaints, concerns and issues relating to the administration and compliance requirements of clubs, districts, or multiple districts in a timely manner.

Coordinates with LCIF headquarters, ISAME, Accounting, Operations teams on donor entry, quality control queues and recognition processing. Supports the promotion and development of LCIF initiatives through various communication methods.

Responsibilities

  • Processes via data entry, donation, and recognition information. Assemble donation related documentation and ensure it is properly indexed and linked with donation payment data. Conduct quality assurance on all India donation data entry and ensure data integrity. This includes generating reports, reviewing entries and conducting research in various databases. Coordinates with other departments to process donations and related functions as assigned. Support LCIF and volunteers on maintaining regular project reporting.
  • Resolves any donor processing product or service issues by clarifying the member/donor’s issue, determining the cause and selecting/ relaying best solution to resolve the issue. May utilize various resources in researching and responding to issues.
  • Communicate effectively with Lion members, leaders and headquarters staff/departments, and vendors to resolve concerns within set turn-around times.
  • Responsible for ensuring monitoring reports (MIS) are accurate and submitted in a timely manner, including vendor MIS.
  • May engage and conduct research and analysis of the NGO or charitable organizations, as appropriate, to maintain current awareness of industry best practices.
  • Ensures appropriate legal, financial compliance and audit requirements are met. Executes service requests of ad hoc reports as directed.
  • Ms Excel : Data Management: Ability to handle and organize large datasets across multiple rows and columns efficiently, Create and manipulate Pivot Tables, Vlookup & Hookup , apply consistent formatting, use rules for conditional formatting, basic data analysis to perform calculations, filter data, identify and compute percentages for comparisons and other metrics
  • Qualifications
  • Bachelor’s or master’s degree in a relevant field, such as business administration, social services, etc.
  • Minimum of 3-5 years of related experience (office 365, account receivables administration, grants, etc.)
  • Ability to learn new processes and rapidly adapt to changing priorities.
  • Comfort with operating in multiple databases with comprehension and accuracy
  • Good in MS Excel, eye for detail

This position is based near JB Nagar Metro Station Andheri East, Mumbai, hybrid working, 3 days from office & 2 days from home, Mediclaim, Group Personal Accident policy & Gratuity, if interested email resume to

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