Client Relations Specialist

3 weeks ago

Mumbai, Maharashtra, India NextHire (Part of Algotale Group) Full time

Job Title: Buyer Experience Architect

Location: Powai, Mumbai (Work from Office)

Experience: 1 to 3 Years

Company: Truva

About Truva

Founded in 2023 by IIT and Stanford GSB alumni, Truva is redefining the home-buying experience in India — think Spinny, but for homes. Our platform provides end-to-end assistance to home buyers: from discovering top-tier properties and scheduling visits to navigating legal formalities and arranging financing.

In just 9 months, we've raised $3M in seed funding from leading investors and remained profitable since Day 1, a testament to our sustainable and ambitious growth journey. We're now building a high-caliber team to scale this vision.

Why Join Us?

Buying a home is one of life's biggest and most emotional decisions. At Truva, you won't just be selling properties — you'll be designing a seamless and trustworthy journey for buyers. This role sits at the intersection of sales, growth, and product experience — perfect for someone who wants to blend hustle, empathy, and innovation.

Key Responsibilities

As a Buyer Experience Architect, you will:

  1. Own the Buyer Journey: Manage the buyer's entire experience — from first contact to deal closure.
  2. Build Relationships That Matter: Understand customer needs, offer property insights (e.g., ROI, legal clarity), conduct in-person visits, and ensure a delightful buying process.
  3. Drive Property Sales: Handle the end-to-end sales cycle for curated properties — listing optimization, negotiations, documentation, and closure.
  4. Collaborate with Growth Team: Help grow Truva's buyer community via open houses, digital campaigns, and creative lead-generation experiments.
  5. Improve Product & Experience: Partner with the product team to translate buyer feedback into features — digital walkthroughs, comparison tools, etc.

What Makes You a Great Fit :

  1. 1–3 years of experience in a customer-facing role — Sales, Business Development, Customer Success, Hospitality, or even HR.
  2. Strong interpersonal skills with the ability to build trust and communicate empathetically.
  3. A balance of data-driven thinking and emotional intelligence — you know when to use a CRM metric and when to send a handwritten note.
  4. Eager to learn, iterate, and thrive in a fast-paced, ambiguous environment.
  5. Passionate about improving systems and customer journeys, not just hitting quotas.

Bonus: Experience or passion in real estate, proptech, or home ownership journeys.

What We Offer :

  1. An opportunity to work directly with IIT/Stanford GSB founders
  2. An early seat at one of India's most exciting real estate startups
  3. Flat hierarchy, fast decision-making, and real ownership of outcomes
  4. Collaborative, mission-driven work culture in a high-growth environment

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