
Key Account Manager
1 week ago
At Plum, we’re all about celebrating chemistry – within the product, and with our customers (aka Plumsters). Every formula, every decision, and every smile we craft is with one objective – delight Plumsters. If blissful skincare (and everything around it) is your jam, and you believe in the magic of chemistry – between ingredients, ideas, and people – you’ve come to the right place.
Key Responsibilities:
- Own and drive the business for assigned e-commerce accounts (Amazon, Nykaa, Flipkart, etc.).
- Develop and maintain strong relationships with category managers and platform stakeholders.
- Achieve revenue, margin, and market share targets for assigned accounts.
- Manage annual and monthly JBP (Joint Business Plans) with platforms
- Optimize spends across AMS/Flipkart Ads/Nykaa Ads to drive ROI.
- Ensure the right product assortment, visibility, and availability across platforms
- Drive new launches, hero SKUs, and exclusive packs to maximize growth
- Monitor product reviews, ratings, and consumer feedback to improve brand perception
- Plan and execute platform-specific campaigns (Big Billion Days, Prime Day, Pink Friday, etc.)
- Align with marketing on visibility, traffic-driving initiatives, and influencer tie-ups.
- Monitor fill rates, stock levels, returns, and operational KPIs.
- Work with supply chain and demand planning teams to ensure inventory health and forecast accuracy.
- Track daily/weekly sales, traffic, and conversion metrics.
- Analyze performance vs. targets; generate insights to optimize growth levers.
Key Skills & Competencies
- Strong business acumen with experience in account management and sales planning
- Solid understanding of e-commerce platforms and digital levers (AMS, CPC campaigns, platform algorithms).
- Excellent negotiation and relationship management skills.
- Strong analytical mindset with proficiency in Excel
- High ownership, bias for action, and ability to thrive in a fast-paced D2C environment
Qualification
- MBA / Postgraduate preferred (Tier 1/Tier 2 B-school desirable).
- 3–5 years of experience in Key Account Management / E-commerce sales
- Prior experience in consumer goods, personal care, or D2C brands will be a strong advantage
Location: Thane, Mumbai
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Thane, India Plum Full timeAt Plum, we’re all about celebrating chemistry – within the product, and with our customers (aka Plumsters). Every formula, every decision, and every smile we craft is with one objective – delight Plumsters. If blissful skincare (and everything around it) is your jam, and you believe in the magic of chemistry – between ingredients, ideas, and people...
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Thane, India Plum Full timeAt Plum, we’re all about celebrating chemistry – within the product, and with our customers (aka Plumsters). Every formula, every decision, and every smile we craft is with one objective – delight Plumsters. If blissful skincare (and everything around it) is your jam, and you believe in the magic of chemistry – between ingredients, ideas, and people...
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Thane, India Plum Full timeAt Plum, we’re all about celebrating chemistry – within the product, and with our customers (aka Plumsters). Every formula, every decision, and every smile we craft is with one objective – delight Plumsters. If blissful skincare (and everything around it) is your jam, and you believe in the magic of chemistry – between ingredients, ideas, and people...
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