Domain Quality Analyst

6 days ago

Hyderabad, India Phenom Full time

Job Description About the RoleWe’re seeking a Domain QA Specialist who brings a deep understanding of customer workflows, business use cases, and HR technology. This isn’t traditional QA — it’s quality reimagined from the outside-in. You’ll be accountable for validating our products not just for bugs, but for domain quality and business processes across the Phenom platform. This role is ideal for someone with a Business Analyst or Product Owner background who understands customer workflows, product features, and domain-specific use cases — and wants to apply that knowledge to drive quality, reliability, and release assurance.You’ll act as the bridge between customer experience and product quality, translating real-world customer requirements and issues into structured validations, regression scenarios, and risk assessments.ResponsibilitiesCustomer & Business Process UnderstandingAnalyze customer workflows, configurations, and feature usage to identify critical end-to-end processes.Convert customer-reported issues into testable business scenarios and ensure they’re added to regression packs.Map persona-based journeys into validation coverage.Validation & Release ReadinessCreate and maintain a standardized set of validations based on industry and user persona.Repurpose the existing business process flows to incorporate changes based on enhancements made to product features.Execute end-to-end business use case testing Support release readiness reviews by validating that features and fixes meet business process expectations.Collaborate with Product Managers and QA to validate acceptance criteria and business impact.Cross-Functional CollaborationWork with Product Managers, Professional Services teams, Solution Architects, Dev Leaders and Product QAs to capture customer-specific risks and translate them into validations.Provide input to release impact assessments and early life support monitoring.Continuous ImprovementDocument and maintain generic, industry-specific, and customer-specific processes in a central knowledge base.Identify workflow gaps and propose solutions to Product/Engineering.Drive adoption of standardized sanity suites across products and releases.QualificationsExperience as a Business Analyst, Product Owner, or Domain QA Specialist in HR Tech SaaS/enterprise platforms.Strong understanding of HR Tech, Recruiting, or enterprise business processes (ATS/CRM experience preferred).Must have experience with requirements gathering, process documentation, or user story definition.Experience in creating process flow diagrams using tools like Miro, Lucid, Draw.Io or Visio.Exposure to test planning, UAT, or business process validation (formal QA experience is a plus, but not mandatory).Familiarity with collaboration tools (JIRA, Confluence, TestRail, Postman, etc.).Strong analytical skills, with the ability to translate business needs into structured test coverage.Excellent stakeholder management and communication skills.

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