Client Relationship Executive

3 weeks ago

Bengaluru, Karnataka, India Anu Merton Full time

About Anu Merton

Anu Merton is a new eCommerce brand based in Bangalore & Jaipur with a mission to share the great Indian jewellery tradition with the make affordable, handmade Indian jewellery and apparel available to the whole world.

About the Position

We are seeking an empathetic and communicative client relationship executive to join our team. The ideal candidate will be a proactive communicator who thrives in a dynamic environment and possesses a strong passion for listening, writing and of course, jewellery

The Ideal Candidate

  • Empathetic listener and communicator
  • Decent typing speed
  • Good command of the English language
  • Proactive, patient, friendly and thoughtful

Job Summary

  • Job title: Client Relationship Executive
  • Job location: On Site - Bengaluru
  • Working hours: 10:00am-7.00pm - Monday-Saturday (exact times can be discussed)

Roles/Responsibilities - Customer Satisfaction

  • Respond to customer communication on the phone, whatsapp, email and social media
  • Inform customers on the status of their orders
  • Coordinate with product team to evaluate customer requirements
  • Keep records of customer interactions

Roles/Responsibilities - Sales and social media

  • Call customers with failed transactions to close sales opportunities
  • Respond to clients on social media and convert sales.
  • Handle comments, DM'S and stories on Meta.
  • Recommend products to customers if desired products aren't ready to ship
  • Generate payment links to complete sales opportunities
  • Upload products/videos on pinterest and youtube

Roles/Responsibilities - Merchandise

  • Help fill out details required for thorough product detail pages
  • Upload new products to wordpress as required
  • Track customer search behavior and fix searches that bring up no results
  • Track collection and banner performance

Salary

Upto 3.6 LPA depending on experience

Job Location

Anu Merton Office, Indira Nagar

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