Student Enrollment Specialist

2 weeks ago

Kolkata, India NEXUS CONSULTING SOLUTIONS Full time

Key Responsibilities: 1. Student Acquisition (New Enrollments): ● Inbound and Outbound Calling: Reach out to prospective leads and handle incoming queries from students. ● Consultative Sales Approach: Understand the academic and career goals of prospective students and recommend suitable SSEI courses. ● Academic Counseling: Provide accurate information about course content, certification benefits, and career pathways. ● Follow-ups: Systematically follow up with leads to drive course enrollments and assist students in completing the admission process. ● CRM Management: Maintain detailed and accurate records of all student interactions, statuses, and next actions in Google Sheets and CRM. 2. Student Engagement (Existing Student Support): ● Relationship Management: Act as a trusted point of contact for existing students, addressing their queries and providing support throughout their learning journey. ● Issue Resolution: Handle concerns related to classes, schedules, materials, and any academic challenges, escalating where necessary to ensure quick resolution. ● Retention & Upselling: Identify students who can benefit from additional SSEI courses and assist them in enrolling for advanced learning opportunities. ● Feedback Collection: Regularly gather feedback from students about their experience to help improve SSEI’s offerings and services. 3. General Responsibilities: ● Quality Adherence: Follow communication protocols, call scripts, and maintain a high standard of professionalism and empathy in all interactions. ● Reporting: Provide daily updates to the Business Manager regarding new acquisitions, engagement activities, feedback received, and unresolved issues. ● Continuous Improvement: Participate actively in training sessions, skill development programs, and quality enhancement initiatives organized by the QA Manager. Requirements: ● Proficiency in Hindi and English (spoken) is a must. ● Basic knowledge of tele-calling tools (e.G., Exotel), CRM systems, and Google Sheets. ● Strong listening, communication, and persuasion skills. ● A student-first attitude: “If you’re satisfied, tell others. If not, tell us.” ● Ability to multitask, prioritize, and manage time effectively. ● Positive attitude, adaptability, and a willingness to learn and grow.

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