Director, Digital Platforms

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary:

At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Today, we help our customers, including 95% of the Fortune 1000, to preserve priceless art, restore classic films, outsource their data centers around the globe and more. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here you will be part of a team that doesn't just embrace what's exceptional. It is exceptional. The Global Technology team at Iron Mountain deploys data center space to address growing customer needs and fast. Global Technology offers its customers a set of data center solutions that afforded greater convenience and accessibility.

Iron Mountain's Global Technology Organization is looking for a Director of Digital Platforms for building Strategic Digital Platforms for Digital BU.

An ideal candidate for this role must be a passionate, team-oriented problem solver who understands and differentiates between what users want vs. what they need to create industry leading solutions. They should demonstrate a hybrid of business and technical acumen and understanding of consumer centricity to enable digital experiences. The Director will be responsible for driving the strategy, execution, and delivery of solution accelerators. The leader will scale the business vertical by building and leading a core team to deliver the solution and enable core Platform features through Iron Mountain and partner teams.

Education

Undergraduate degree in Computer Engineering, Computer Science, or other related field required

MBA/Masters degree is preferred, not required

Skills & Competencies:

15+ years of leadership experience

Ability to effectively communicate effectively with users, partners, leaders, and customers. Especially needed is the ability to tailor communication to suit audiences of varying backgrounds - break down complex technical information into easily understood messages

Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities. Experience with Agile development and delivery.

Technical foundation in software system design, data systems, and microservices architecture

Working knowledge of cloud infrastructure and services (GCP, AWS, and Azure)

Familiarity with Low-code / No-code UI, workflows and SaaS platform engineering

Product Management experience in addition to the technology experience is a plus

Ensure successful delivery of a large portfolio of initiatives using SAFe (scaled agile framework)

Experience taking part in discussions with product management, IRM business operations, sales / pre-sales teams and direct customer-facing meetings.

Experience with ECM, IDP, or document management systems

Strong knowledge of cloud infrastructure and services (GCP, AWS, and Azure)

Strong Knowledge of Microservices Architecture and Design

Familiarity with Low-code / No-code platform engineering

Familiarity with SaaS platform engineering

Familiarity with BPM Solutions

The position requires strong interpersonal and communication skills, and the ability to collaborate with stakeholders in product management, IT, marketing, finance, and sales teams

Organizational Leadership:

Executive Leadership

Building & leading high-performance teams

Risk & Change Management

Global delivery & team management

Outsourcing & cost optimization

Technology Portfolio / Program Management

Strategy Leadership (Digital)

Digital Transformation Strategy

Design Thinking/Service Design

Business Process Digitization

Product Management & Agile Delivery/DevOps models

Technology Strategy & Delivery

Key Responsibilities:

Define, align and evolve the solution strategy for Digital Platforms -Imaging, IDP, DXP, Models, Quality Assurance

Understand and communicate the value being delivered by the solution to stakeholders

Proactively seek consensus to establish strategic priorities.

Manage effective stakeholder engagement across all levels. This includes the ultimate users of the platform, sales, pre-sales, product, and support

Encourage creativity and challenge traditional thinking to solve business problems

Manage multiple strategic enterprise clients ensuring detailed solution designs, sound execution plan, and attention to detail. Understand and advocate customer needs regarding product strategy

Own the success of the Global Platforms

Keep informed of regional industry trends through benchmarking, participation in professional associations, conferences etc. in order to lead strategic business direction of the vertical

Communicate and share industry insights with the entire leadership team to stay aligned on product strategy

Participate in customer conversations along with the commercial and pre-sales teams, and present IRM digital solutions with the customers

Proactively partner with local technology/channel partners to drive IRM digital solution adoption in the region 

Build / customize platforms to support regional/ strategic deals with new functionally as well as price point of view

Utilize design thinking methodologies and processes to facilitate development of solution design and architecture.

Coach and mentor Insight engineering team members.

Work with Insight product management and other Insight team members on existing features and future roadmap items.

Participate/Lead design and solution discussions with various Iron Mountain partner vendors. 

Stay current on various Cloud, AI/ML, Content Services, RPA, and BPM practices/technologies. 

Analyzes and resolves issues; Escalates issues to senior management when required.

Support and promote Iron Mountain core values.

Functional Knowledge Skills & Competencies:

Skills:

Strong technical background and understanding of enterprise solutions including networking, storage, hardware, and software layers. 

Strong understanding of Cloud Technologies and solutions (GCP or AWS or Azure) 

Strong understanding of Machine Learning and AI techniques, including usage of cognitive services and open source models.

Working knowledge of Agile frameworks

Strong understanding of Electronic Content Management Systems and Business Process Management Systems.

Strong research, analytical, and problem solving skills

Strong verbal, interpersonal and written communication skills

Ability to multitask and prioritize issues in a complex environment.

Ability to participate and contribute in discussions related to ML/AI, ECM, BPM with various industry leading vendors.

Architecture certification (e.g. TOGAF, ZACHMAN) is a plus

Category: Information Technology

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