Customer Service Representative

6 days ago

Gurugram, India Rentickle Full time

Responsibilities: • Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department. • Developing debt collection strategies and plans. • Adhering to the Collection Policies throughout the debt collection process. • Contacting debtors by telephone to enact and negotiate debt recovery. • Preventing repeated payment delinquency by negotiating manageable debt payments. • Negotiating settlements to receive payment on a certain percentage of the debt. • Keeping and updating records of all communications, payment plans agreed to, and amounts paid. • Initiating legal and repossession proceedings if debt recovery fails. Requirements: • Exceptional ability to communicate with debtors to negotiate debt payment plans. • Ability to collaborate on debt collection efforts with other departments and institutions. • Exceptional recordkeeping and interpersonal skills. • Responsible for handling and maintaining data for Defaulters & Renewals. • Regular follow-ups with customers for pending payments through calls & mails. • Keeping track of the renewals of old orders and defaulters in case of payment not received. • Accurate payment calculations Location: Gurugram, Haryana Working days: 6 days (Being 3rd and 4th Saturdays Off)

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