Account Resolution Specialist

5 days ago

Bengaluru, India Zyoin Group Full time

Role: Collections ExecutiveLocation: BangaloreEmployment Type: Full-TimeWe are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.RESPONSIBILITIES-Collection Activities:● Manage assigned portfolios of delinquent US credit card accounts.● Contact customers via phone, email, or other communication channels to recover overdue payments.● Negotiate payment arrangements or settlements that align with company policies.Account Management:● Update and maintain accurate records of collection efforts and outcomes.● Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.Regulatory Compliance:● Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).● Handle sensitive customer information in compliance with data protection standards.Customer Service:● Address customer queries and concerns regarding their credit card accounts professionally.● Educate customers about repayment options and the consequences of non-payment.Performance & Reporting:● Meet or exceed monthly collection targets and key performance indicators (KPIs).● Prepare regular reports on collection progress, payment trends, and account statusesQUALIFICATIONSEducation: Bachelor’s Degree in Finance, Business or related fieldExperience:● 2-6 years of relevant experience of working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc● Experience in developing and enacting debt recovery plans and strategies to prevent lossesTechnical Skills:● Excellent knowledge of various collection techniques● Experience in developing and enacting debt recovery plans and strategies to prevent losses● Knowledge of MS Office, Data Interpretation, databases, and alternate modes of collectionsSoft Skills:● Excellent communication and interpersonal skills● Demonstrated experience of being empathetic with customers● Problem-solving and critical-thinking skills

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