Service Desk Agent

2 weeks ago


Kollam, Kerala, India Mphasis Full time

Job Opening: Service Desk Agent

Location: Pune | Experience: 0–2 Years

Company: Mphasis

"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."

Job Summary

Are you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent to be the first point of contact for technical assistance. This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.

Key Highlights

  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Our Front2Back Transformation approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences. We help clients "shrink the core" through digital transformation, enabling agility and innovation.

Meenakshi Verma

Human Resource Specialist

Email: meenakshi.verma@mphasis.com

Contact # 9596024539

Work location:Tower IV, Upper Ground Floor-Level 1 and 3, Cybercity, Magarpattacity, Hadapsar, Pune, Maharashtra 411013



  • Kollam, Kerala, India Biotech Desk Full time

    Company: Gene to Protein (A Division of Biotech Desk Pvt. Ltd.) Location: Hyderabad | OnsiteAbout Us: Gene to Protein is a leading biotech company developing consistent, reliable reagents and solutions for life sciences research. We specialize in Gene Synthesis, Recombinant Protein Expression, Antibody Development, and Custom Chemistry Services, enabling...


  • Kollam, Kerala, India Razileans Full time

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, Kerala, India Razileans Full time

    Company Description Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a highly organized and collaborative individual to join our Mobility Support Desk team, where they will be responsible for handling multiple customer support activities.The successful candidate will provide end-to-end technical and general support resolution to customers through various mediums, including calls,...

  • Cashier

    3 days ago


    Kollam, Kerala, India Signature Groom and Bride Kollam Full time ₹ 2,40,000 per year

    The Front Desk Associate/Cashier is responsible for providing excellent customer service at the front desk while managing cash transactions. This role involves greeting guests, handling inquiries, processing payments, and ensuring a smooth flow of operations at the front desk.Job Duties:Greet Customers: Welcome customers and assist them with their...


  • Kollam, Kerala, India beBeeBackend Full time ₹ 25,00,000 - ₹ 40,00,000

    Senior AI Backend DeveloperWe are seeking an accomplished Senior AI Backend Developer to bridge the gap between Artificial Intelligence and Payment Technology.Key Responsibilities:Design, implement, and maintain scalable Python-based backend systems emphasizing performance and security.Integrate AI Agent frameworks and adopt agentic development...


  • Kollam, Kerala, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your go-to partner for comprehensive travel solutions. We specialize in both B2B and B2C services, offering competitive travel tickets, streamlined visa assistance, and reliable transfers. Our expert team ensures seamless travel experiences for both corporate needs and personal adventures. With...

  • Data Analyst Intern

    3 weeks ago


    Kollam, Kerala, India Prime Corporate LLP Full time

    Prime is a cutting-edge Edtech startup pioneering the development of intelligent, autonomous AI agents working collaboratively in multi-agent systems. Our mission is to transform the future of decentralized AI through innovative, intelligent systems that tackle complex challenges across industries. We operate at the intersection of education, artificial...

  • Hotel Receptionist

    2 weeks ago


    Kollam, Kerala, India Regant lake palace hotel Full time

    We are seeking a friendly professional and customer-focused Hotel Receptionist to join our front office team The ideal candidate will be the first point of contact for guests providing a warm welcome and ensuring a smooth check-in and check-out process You will also handle reservations respond to inquiries and assist in creating a memorable guest...


  • Kollam, Kerala, India beBeeBackend Full time ₹ 2,25,000 - ₹ 3,00,000

    Job OpportunityWe are seeking a talented individual to join our backend team and contribute to the design and build of AI-driven applications. The ideal candidate will have experience with API development, databases, or distributed applications, and proficiency in TypeScript or JavaScript and at least one backend language such as Node.js, Go, Rust, or...