Hotel Receptionist

We are seeking a friendly professional and customer-focused Hotel Receptionist to join our front office team The ideal candidate will be the first point of contact for guests providing a warm welcome and ensuring a smooth check-in and check-out process You will also handle reservations respond to inquiries and assist in creating a memorable guest experience Key Responsibilities Greet guests warmly and professionally upon arrival and departure Handle check-ins and check-outs efficiently using hotel management systems Manage reservations via phone email and online booking platforms Provide accurate information about hotel facilities services and local attractions Respond promptly to guest inquiries complaints and special requests Maintain up-to-date records of room availability and guest accounts Process payments and issue receipts invoices Coordinate with housekeeping and maintenance teams to ensure room readiness Uphold a high standard of customer service and professionalism at all times Ensure the front desk area is clean organized and presentable Requirements Proven experience as a receptionist front desk representative or similar role hospitality experience preferred High school diploma or equivalent additional education in hospitality is a plus Proficient in MS Office and hotel management software e g OPERA Cloudbeds Excellent communication and interpersonal skills Strong organizational and multitasking abilities Flexibility to work in shifts including weekends and holidays Fluency in English knowledge of additional languages is an advantage A friendly professional appearance and demeanor Benefits Competitive salary and performance bonuses Staff accommodation if applicable Meals during shifts Uniform provided deposit Training and development opportunities Employee discounts on hotel services To Apply Please send your resume and a brief cover letter to Insert Email Link We look forward to welcoming you to our team Let me know if you d like this tailored to a specific type of hotel e g luxury boutique resort budget or location Job Type Full-time Pay From 15 000 00 per month Benefits Food provided Schedule Morning shift Ability to commute relocate Kollam Kerala Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Language Malayalam English Hindi Preferred Location Kollam Kerala Preferred Willingness to travel 25 Preferred Work Location In person