Hotel Receptionist

**Key Responsibilities**:

- Greet guests warmly and professionally upon arrival and departure.
- Handle check-ins and check-outs efficiently using hotel management systems.
- Provide accurate information about hotel facilities, services, and local attractions.
- Respond promptly to guest inquiries, complaints, and special requests.
- Maintain up-to-date records of room availability and guest accounts.
- Process payments and issue receipts/invoices.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Uphold a high standard of customer service and professionalism at all times.
- Ensure the front desk area is clean, organized, and presentable.

**Requirements**:

- Proven experience as a receptionist, front desk representative, or similar role (hospitality experience preferred).
- High school diploma or equivalent; additional education in hospitality is a plus.
- Proficient in MS Office and hotel management software (e.g., OPERA, Cloudbeds).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Flexibility to work in shifts, including weekends and holidays.
- Fluency in English; knowledge of additional languages is an advantage.
- A friendly, professional appearance and demeanor.

**Benefits**:

- Competitive salary and performance bonuses
- Staff accommodation (if applicable)
- Meals during shifts
- Uniform provided (deposit )
- Training and development opportunities
- Employee discounts on hotel services

**To Apply**:
Let me know if you’d like this tailored to a specific type of hotel (e.g., luxury, boutique, resort, budget) or location.

Pay: From ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Morning shift

Ability to commute/relocate:

- Kollam, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- Malayalam,English&Hindi (preferred)

**Location**:

- Kollam, Kerala (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person