Current jobs related to Front Office Manager - Mumbai, Maharashtra - Grand Hotel (Bombay) Pvt. Ltd.

  • Front Office Operations Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeReceptionist Full time ₹ 1,04,000 - ₹ 1,30,878

    Front Office CoordinatorWe are seeking a highly organized and proactive Front Office Coordinator to join our team. This pivotal role is responsible for managing front office operations, ensuring a welcoming environment, and providing essential administrative support.Key Responsibilities:Communication Hub: Effectively answer incoming calls, respond to...

  • Front Office Executive

    4 weeks ago

    Mumbai, Maharashtra, India Dc Consultants Full time

    Job DescriptionWe are seeking a Front Office Executive to manage all front office operations, from welcoming guests to handling administrative tasks. You will be responsible for managing office inventory, handling couriers and phone calls, and maintaining office data. This role requires a smart, presentable graduate with good English communication...

  • Front Office

    2 weeks ago

    Navi Mumbai, Maharashtra, India White Force Full time

    Job description Job Description: Front Office (admin)Company Name: Position: Front Office (admin)Experience: 2+ yearsKey Responsibilities: Handling incoming calls and managing call forwarding efficiently. Greeting and assisting visitors with professionalism. Ensuring the front desk area is well-organized and presentable at all times. Managing and...

  • Front Office

    2 weeks ago

    Mumbai, Maharashtra, India White Force Full time

    Job description Job Description: Front Office (admin)Company Name: Bondbazaar Securities Private Limited Location: Balarama Co-op Housing Society Ltd, 204 & 205, behind Family Court, E Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051Position: Front Office (admin)Experience: 4+ yearsKey Responsibilities: Handling incoming calls and...

  • Front Office

    2 days ago

    Mumbai, Maharashtra, India White Force Full time

    Job description Job Description: Front Office (admin) Company Name: Bondbazaar Securities Private Limited Location: Balarama Co-op Housing Society Ltd, 204 & 205, behind Family Court, E Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051 Position: Front Office (admin) Experience: 4+ years Key Responsibilities:  Handling...

  • Front Office Coordinator

    5 days ago

    Mumbai, Maharashtra, India beBeeAdministrative Full time ₹ 2,50,000 - ₹ 4,50,000

    Job Title:">Front Office CoordinatorRole Overview:">The Front Office Coordinator plays a key role in representing the front office as the first point of contact for visitors and clients.">This role involves greeting and assisting guests, managing front desk operations, including phone calls, appointments, access control, and maintaining daily administrative...

  • Front Office Professional

    4 days ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 4,00,000

    Job Title: Front Office ProfessionalA leading role in customer service and front office management awaits!Ensure the reception area is organized, well-presented, and equipped with essential materials.Develop a welcoming atmosphere by greeting guests, responding to inquiries, and resolving complaints professionally.Effectively manage incoming calls,...

  • Front Office Manager

    4 days ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 17,00,000 - ₹ 23,00,000

    **Job Overview:**We are seeking an experienced professional to manage our front office and food & beverage service operations. The ideal candidate will have a thorough understanding of procedures, including front desk, reception, cashiering, and reservations.The successful candidate will also have a strong knowledge of the functions of each department,...

  • Front Office Coordinator

    5 days ago

    Mumbai, Maharashtra, India beBeeAdministration Full time ₹ 2,50,000 - ₹ 5,00,000

    Front Office Role">We are seeking a highly organized and communicative Front Office Administrator to join our team.">About the Job:">The successful candidate will be responsible for providing exceptional customer service, managing the reception area, scheduling appointments, and assisting with administrative tasks.">Responsibilities:">">Manage the front...

  • Front Desk Manager

    2 days ago

    Mumbai, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS 1 To lead the Front office team towards achieving the highest standards of client services.2 To achieve team and individual sales targets while converting all leads into Studio walk-ins. 3 Handling inquiries on phone as well as on emails.4 Ensure that all the Brand Standards are followed.5 Monitor front office personnel to ensure clients receive...

Front Office Manager

4 weeks ago

Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

Company Description

Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels.

Role Description

This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests.

Qualifications

·       Front Office Management skills

·       Excellent Customer Service and Customer Satisfaction skills

·       Effective communication skills, both written and verbal

·       Experience with hotel operations and booking systems is preferred

·       Diploma or Bachelor's degree in Hospitality, Business Administration, or related field

·       Familiarity with Mumbai and surrounding areas is a plus

·       Ability to manage staff, prioritize tasks, and maintain a positive work environment

Responsibilities

·       Staffing and Scheduling of the shift and allocation of duties.

·       Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

·       Facilitate learning and development for all the team members

·       Performance Appraisal/ Management of the staff in the department.

·       Ensure that all the operational standards set for all the processes are followed

·       To liaison and build relationship with regular and repeat guests

·       Ensure that all the security, hygiene and aesthetic standards of the hotel are met.

Interdepartmental interaction

High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps

Task Statements

To ensure proper check in and check out process

·       Room allocation

·       Smooth Check In & Check Out

·       Special requirements of the guest

·       Guests to be met on check in by DM's

·       Departure invoices to be sent on time

·       All Departure Invoices are ready with supporting voucher

To ensure proper registration process has been followed

·       All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences

·       All Void Reg Cards authorized by DM's & filed

·       All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file

Prepare reports and ensure timely updates

·       Prepare reports on Occupancy, Average rates, Reservations etc

·       Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests.

·       To ensure the Single Window is created at 1600 and circulated at 1900

·       To maintain and check that process registers are duely filled and updated

·       Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow

·       Up selling targets to be met

·       To follow-up, co-ordinate and to ensure process adherence

·       To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings

·       To ensure proper stocking and timely availability of welcome amenities

·       To ensure associate of the day feedback is carried out as per targets

·       To ensure proper co-ordination of transport

·       To ensure departure calls are done

·       To make sure lobby upkeep maintained at all times