Service Engineer

4 days ago

Gandhinagar, India UMABOY Full time

Job Title: Technical Customer Support (service engineer)Job Summary:We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.Responsibilities:- Respond to customer inquiries via phone, email, and chat- Troubleshoot and resolve technical issues with products/services- Provide product information and demonstrate features- Identify and escalate complex issues to senior support teams- Document customer interactions and solutions in CRM- Meet or exceed customer satisfaction targets- Collaborate with internal teams to resolve customer issuesRequirements:- 1-2 years of technical customer support experience- Bachelor's degree in relevant field (e.g., mechanical , electrical,IT)- Excellent communication and problem-solving skills- Technical aptitude and willingness to learn- Customer-centric approach with ability to work in a fast-paced environment

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