Service - Industrial Laser

1 week ago

Gandhinagar, India Sahajanand Laser Technology Full time

**Designation**: International Service Engineer

**Location**: Gandhinagar

**Edu. Qualification**: BE - EC

**Experience**: 2 - 9 Years
- Responsible to attend and complete all kind of service calls as per department quality objectives (Installation &commissioning.., Warranty, AMC, CAMC, call basis.).
- Responsible to provide telephonic and online service support to customer as and when required.
- Responsible to carry our periodic preventive maintenance of machine as per schedule.
- Update our new product information to our existing customers.
- Make the service report during service visit and discuss with HOD regarding problems and new requirements of customers.
- Join with our sales/Technical executive during their visit
- Follows ISO standard format
- Identify resource requirement for attaining service call.
- Prepare MOM and service report in consultation with concerned in charge Assess the service result and conclude the corrective actions.
- Responsible to prepare and analysis of repeated service calls and hardware fai lure.
- Should have exposure in Installation of Laser Cutting Machines.
- Should have sound technical skills
- Should have Product knowledge in service prospect
- Knowledge of electrical control & power panel
- Knowledge of hydraulic & pneumatic system
- Knowledge of electronic circuit Diagnose
- Knowledge of mechanical maintenance of machine
- Should be good team player.
- Good communication skills with customer

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