Tech Support Specialist

4 weeks ago

Bengaluru, India Nokia Full time

Come create the technology that helps the world act together


Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


What we offer


Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.


Description


As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.


*****Open for Noida, Chennai, and Bangalore Location*******



*Responsibilities


  • Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
  • Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
  • Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
  • Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
  • Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
  • Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
  • Mentor junior team members while staying updated on industry trends in network security technologies.
  • Drive results and foster a strong customer focus in a dynamic, global team environment.


*Required Skills


You have:

  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
  • 12+ years of experience in network services within complex environments
  • Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
  • Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
  • Strong problem-solving skills and attention to detail
  • Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)


It would be nice if you also had:

  • Relevant certifications (e.g., ACCP, ACMA, ACCX)
  • Knowledge of scripting and automation tools for network management
  • Experience in configuration and management of Cisco ISE
  • Expertise in handling complex routing in multi-vendor environments

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