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Customer Care Executive

1 month ago

Kolkata, India Worivo Infotech Pvt.Ltd Full time
Company DescriptionWorivo

is a fast-growing and dynamic company committed to delivering innovative business solutions across various industries. With a strong focus on excellence, customer satisfaction, and employee growth, we have quickly positioned ourselves as a trusted name in our sector. At Worivo, we believe in creating a collaborative work environment that empowers individuals, embraces innovation, and drives long-term success.

Role DescriptionThis is a full-time on-site role located in Kolkata for a Customer Care Executive. The Customer Care Executive will be responsible for handling customer inquiries, resolving customer issues, maintaining customer satisfaction, and providing product and service information. Additional day-to-day tasks include identifying customer needs, handling complaints, processing orders, and renewing customer accounts. The role requires effective communication and problem-solving skills to ensure a seamless customer experience.

QualificationsExcellent verbal and written communication skillsProficiency in handling customer inquiries and resolving issuesStrong problem-solving abilities and attention to detailCustomer relationship management and organizational skillsAbility to work effectively in a fast-paced environmentExperience in using customer service software and CRM systemsBachelor's degree in relevant field and previous customer service experience are a plus