Presales Team Lead

2 weeks ago

Bengaluru, Karnataka, India Livspace Full time

Job Description

  • Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
  • Be responsible for continuously developing a team of agents into fantastic relationship executives.
  • Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved.
  • Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
  • Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
  • Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
  • Be responsible for schedule adherence of each & every individual within the team.

Roles & Responsibilities

  • Graduation / Post Graduation or equivalent
  • 2-3 yrs of relevant experience in handling a team inside sales or pre sales agents.
  • Track record of over-achieving targets
  • Strong phone presence and experience outbound/telesales calling
  • Experience in driving productivity & performance metrics goals
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Proven pre sales / inside sales experience
  • Ability to multitask, prioritize, and manage time effectively
  • Display a high level of professionalism, integrity, and maturity.
  • Understanding of home interiors domain will be an added advantage

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