Assistant Manager

3 weeks ago

Jaipur, Rajasthan, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Manager, Source to Pay
In this role, you will accelerate growth by creating scalable webinar marketing programs through automation. Join our team if you have a passion for digital marketing and want to set up webinars in a global, virtual environment.
Responsibilities:

• Lead and provide day-to-day management to a dedicated Buydesk Team to deliver timely, ensure quality and value add purchasing services and advice to the department

• Support the Procurement team in the day-to-day management by promoting and facilitating a collaborative and integrated approach to the delivery of an end to end supply, procurement and purchasing service

• Monitor compliance against the purchasing Policy and help educate internal customers on purchasing processes

• Oversee and manage a quality of service provided by the team

• Actively manage the requisition queue and support in New Vendor Setups / Modifications 

• Resolution of Disputed Invoices for Price / Quantity / GR related Blocks

• Provide Customer Service support to Requestors / End Users on Procurement Processes, Order Status etc.,

• Promote continuous improvement of Process Efficiencies

• Need to coordinate with different stakeholders and ensure closure of e2e process

• Supplier relationship management- at the transactional end, focus on execution of task or item within the constraints of the purchase order

• Develop and maintain a high performing team by effectively implementing the process Performance Planning and Reviewing Framework

• Build capability within the Team by implementing development plans

• Manage communications and the flow of information to and from the Team so that individual team members are kept informed of and are aligned to Process, Business and Departmental initiatives, objectives and priorities

• Provide clear leadership and direction around day-to-day management of the Team's work

• Lead in a manner consistent with the Department's values by encouraging the application of best practice / proven S2P practices and processes

• Role model, active participation in, and commitment to, the implementation of change and organizational development initiatives and contribute to the development, leadership and governance of the process

• Participate in Department, Business and group development initiatives

• Undertake other tasks that the Department may reasonably require

• Contribute to the promotion and effective implementation of changes to policy and procedure for the benefit of the process

• Complete reporting, both internally to the team and to business, and externally when required

• Build effective relationships across Genpact and with stakeholders in order to drive support and commitment to the Procurement and Purchasing Policy and processes

• Manage engagement with internal customers to monitor and obtain feedback on purchasing service levels and outcomes

• Manage effective communications to internal customers about Purchasing services and changes to business processes

• Oversee the sourcing process within the purchasing team

• Manage purchasing processes and allocate requisitions to resources and other purchasing based service requests

• Monitor the requisitions queue to ensure timely responses to, and management of, all requisitions by the team

• Assess, monitor and report on the risks associated with purchasing

• Monitor compliance of the purchasing process

• Is responsible for ensuring receipting and invoicing processes are monitored and managed within SLA standards

• Track and report out the metrics at an agreed frequency

• Report on KPI for team performance

• Communicate with Stakeholders and positively engage with them to achieve a desired outcome

• Work towards simplifying the process through continuous improvements

• Need to ensure the Standard Operating Procedures are put in place with the latest updates

• Work with AP team to get working the invoices resolution

• Complex Decision-making- Evaluate multiple options to determine the best course of action for situations where there is not one "right answer"

Qualifications we seek in you
Minimum Qualification:

• Graduation (in any field)

• Meaningful work experience in a sourcing role preferably with indirect services experience

• Business knowledge and day to day understanding Sourcing and Procurement activities

• Good communication and analytical skills.

• Strong analytics skills
Preferred Skills:

• Strong customer centric focus, relationship management with key partners, persuasive, negotiating, proactive and can do attitude a must

• Good command of MS Office Tools (i.e. excel, ppt)

• Exposure to ERP systems (Oracle / SAP / Ariba / Emptoris any other S&P tools is positive)

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