GSA- Front Office

1 week ago


Mysore, Karnataka, India GRAND MERCURE Full time
Job Description

We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out.

  • Welcome and register guests, providing a warm and efficient check-in experience
  • Handle check-out procedures and cashiering duties accurately and promptly
  • Prepare for guest arrivals by reviewing lists, setting up compendiums, and arranging welcome amenities for VIPs
  • Respond to guest inquiries and requests, ensuring their needs are met throughout their stay
  • Collaborate closely with other departments to fulfill guest requirements and resolve any issues
  • Maintain and update guest records, including repeat guest history systems
  • Promote in-house facilities and services to maximize revenue opportunities
  • Ensure loyalty program members receive all entitled benefits and special recognition
  • Adhere to departmental standards for personal appearance, hygiene, and punctuality
  • Stay updated on hotel offerings, local attractions, and events to provide informed recommendations to guests
Qualifications
  • Degree or Diploma in Hotel Management or Hospitality
  • Previous experience in a front office or customer service role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to interact professionally with diverse guests
  • Proficiency in hotel management software and property management systems
  • Strong problem-solving abilities and attention to detail
  • Flexibility to work in shifts, including nights, weekends, and holidays
  • Ability to multitask and remain calm under pressure in a fast-paced environment
  • Multilingual skills are a plus, particularly in languages relevant to our guest demographics
  • Demonstrated commitment to delivering exceptional customer service
  • Basic computer skills, including proficiency in Microsoft Office suite
Additional Information

Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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