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Guest Service Executive
3 weeks ago
**Responsibilities**:
- Welcome guests upon arrival and check-in according to established standards and
Procedures.
- Handle all keys, mail, messages and any other items for guest as requested.
- Provide information and assist all guests.
- Provide courteous and efficient service and if possible to comply with each and every guest
Request.
- Take reservation for bus / hotel stay and food
- Book rooms for all arriving guests and groups on request.
- Book buses/Car for all arriving guests and groups on request.
- Arranging Food for all arriving guests and groups on request.
- Maintain good guest relations with in-house guests at all times.
- Take ownership of problems, handle guest complaints promptly according to established
Procedures and then report to the Duty Manager for further follow up when necessary.
- Be familiar with hotel facilities and functions as well as major city attractions and events;
Provide guests with accurate information as requested.
- Develop a professional and courteous working relationship with colleagues within the Front
Office and maintain an effective flow of communication with all.
- Maintain a well-groomed appearance and a tidy work area.
- Keep Personal Grooming at the highest standard.
- Perform all other duties assigned by the Manager.
Job Requirements
- Ability to listen and respond to Guest needs
- Excellent interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
**Salary**: From ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- 6MONTHS: 1 year (preferred)
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