Customer Success Manager

3 weeks ago

Bengaluru, Karnataka, India SuperAGI Full time

About Us:

SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to achieve extraordinary outcomes. If you are passionate about AI and eager to be part of a team that is shaping the future, SuperAGI is the place for you.

Job Description:

As a Customer Success Manager at SuperAGI, you will be a key player in ensuring our clients in the Indian and the US Region harness the full potential of our cutting-edge AI-native products. You will not only manage client relationships but also lead and mentor a team of associates dedicated to delivering exceptional customer experiences.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and guide a team of associates in the Customer Success department to deliver outstanding service and support to our clients.
  • Client Onboarding: Collaborate with the sales and onboarding teams to ensure a seamless transition for new clients, overseeing the setup and integration process.
  • Account Management: Serve as the primary point of contact for key clients in the US Region, understanding their unique objectives, and challenges.
  • Product Expertise: Develop a comprehensive understanding of our AI-native marketing platform, with a particular emphasis on the Brand AI Model, to effectively educate clients and team members on maximizing value.
  • Client Engagement: Proactively engage with clients to provide ongoing support, conduct regular check-ins, and gather feedback to enhance their experience.
  • Issue Resolution: Address client concerns and issues promptly, working closely with our technical and support teams to ensure timely resolution.
  • Retention and Growth: Identify opportunities for upselling or cross-selling additional services that align with clients' needs.
  • Advocacy: Foster strong relationships with satisfied clients to encourage advocacy, referrals, and case studies.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 2 to 3 years of overall experience in a Customer Success or Account Management role within the B2B SaaS industry in the Indian and the US Market, with a preference for candidates with experience in leading a team.
  • Demonstrated experience in team management or leadership, including coaching and performance management.
  • Exceptional communication and relationship-building skills.
  • Strong analytical abilities to understand and address client needs.
  • Proficiency in the US Region's business culture and practices.
  • Ability to work independently and collaboratively in a dynamic environment.

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