Customer Exec Engineer

2 weeks ago

Mumbai, Maharashtra, India Tata Communications Transformation Services (TCTS) Full time

Preference:

B.E. Electronics with 2-4 experience with DWDM Submarine NOC or Transmission NOC.

Position Summary:

Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (DWDM). He is mainly responsible for 24x7 Operation &Maintenance of TGN Subsea Cable (DWDM) & associated network elements and NMS. He will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling &its resolution, Planned and unplanned activities management and timely updates to concern teams. Active coordination with internal customers, TGN CLS landing parties & Cable landing stations,vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cablestation teams. Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problemswithin their field of specialization.

Major Responsibilities:

  • Efficient Operation & Maintenance of the TGN submarine cable Equipment& associated NMS (Shift duty 24*7)
  • Maintain Equipment & Traffic Uptime (DWDM)Coordination with CLS fornetwork fault troubleshooting & rectification of problems.
  • Perform preventive & corrective maintenance as per guidelines.
  • Testing & maintaining the restoration path & keeping ready for use
  • Preparation & analysis of Equipment & NW performance reports andsubmitting to SA management as per schedule.
  • Coordination during Cable failure & repair and restoration of traffic asper guidelines
  • Implementing the remedial actions proposed by vendor to clear theEquipment/Network deficiencies.
  • Manage new installations and upgrades activities.
  • Ensure processes are followed towards achieving committed SLAs and KPIs
  • Achieve customer satisfaction within network performance. Key PerformanceIndicator (KPI):Traffic up Time Equipment Uptime
  • Traffic Provisioning, Management & Restoration
  • Preventive Management on Network as well as wet segment, Fault & ComplaintManagement, Alarm & Network Performance Management
  • Compliance to NOC process
  • Network Performance Report Repairs and Inventory Management

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