Information Technology Service Desk

5 days ago


Kakinada, India YASH Technologies Full time

ROLE AND RESPONSIBILITIES:-Primary contact point for end users via phone/Chat/self-service tickets.Qualify and Open tickets for remediation of events.Triage Tickets to respective teams. Regular update and follow up on tickets in the queueFollow up tickets till closure.Ability to manage a variety of technically complicated tasks effectivelyExperience in Remote support and troubleshooting skills.Understanding of Basics Hardware accessories / devices and peripheralsShould be flexible for rotational shiftsExcellent oral and written communications skillsExposure in practicing ITIL standards for Infrastructure managementDESIRABLE SKILLSAble to understand the email flow issues internal & externalEnd-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). Demonstrate a high level of customer relationship skills which includes email etiquette.Good Communication skills, follow up skills, Willingness to work in rotational shiftsGood Communication skills follow up skills, Willingness to work in rotational shifts.Remote troubleshooting



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