Closeloop Technologies

3 weeks ago

india closeloop Technologies private Limited Full time

Position : Zuora Software Implementation and Support Specialist.

Experience Level : 5+ years in software implementation, billing systems, or subscription management platforms.

Role Overview :


We are seeking an experienced and proactive professional to manage and implement Zuora billing software for our organization.

This individual will be responsible for overseeing the end-to-end implementation, customization, and ongoing management of Zuora, ensuring seamless integration with existing systems and alignment with business goals.

Key Responsibilities :


Implementation and Configuration :


- Lead the deployment of Zuora billing software, ensuring timely and efficient implementation.

- Customize Zuora features to align with business requirements, including pricing strategies, subscription models, and billing operations.

Integration and Collaboration :


- Integrate Zuora with existing systems (CRM, ERP, payment gateways) to enable seamless workflows.

- Collaborate with cross-functional teams to identify needs, gather requirements, and ensure system compatibility.

Process Optimization :


- Automate and streamline billing processes to enhance operational efficiency.

- Establish best practices for billing and subscription management using Zuora tools.

Support and Troubleshooting :


- Provide ongoing support to address system issues, troubleshoot errors, and ensure optimal performance.

- Train and support internal teams on Zuora functionalities and best practices.

Reporting and Analytics :


- Monitor and analyze billing performance metrics, customer data, and subscription trends.

- Generate detailed reports to support business decisions and optimize recurring revenue.

Qualifications and Skills :


- Proven experience with Zuora or similar subscription management platforms.

- Strong understanding of billing workflows, subscription models, and pricing strategies.

- Experience integrating Zuora with CRM and ERP systems (e., Salesforce, NetSuite, etc.

- Proficiency in configuring complex pricing plans and billing rules within Zuora.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and collaboration abilities to work with cross-functional teams.

- Knowledge of APIs, web services, and data migration processes is a plus.

Preferred Qualifications :


- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

- Certification in Zuora (if applicable) or relevant billing systems.

- Experience in SaaS or subscription-based business models.

Exp : 5-8 Years

(ref:hirist.tech)

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