Key Account Manager

3 weeks ago

Bengaluru, Karnataka, India Nova Benefits Full time

CTC: 9 LPA

Prior Insurance Broking Industry is mandatory

About NovaBenefits

Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.

At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

About the role

We're looking for a skilled Key Account Manager who will be responsible for managing the key accounts of the company and ensure year-on-year retention along with maximizing sales opportunities within them. You will be accountable for ensuring that the targeted retention and revenue metrics are achieved.

Job Responsibilities:

  • You will be responsible for managing and retaining Nova's existing customers
  • You will help in creating value for the client by setting priorities, aligning with all stakeholders, driving engagement, conducting business reviews on decided timelines
  • You will author, manage, and deliver executive-level reporting, including weekly, monthly, quarterly status reports to manage risks and issues in accounts
  • You will identify and implement new initiatives with key stakeholders to develop, champion, and launch new initiatives for growing revenue through cross-selling and up-selling
  • You will be engaging the team by providing meaningful feedback, training, and growth opportunities

Background and Expertise

  • 2 to 5 years of experience in the insurance sector (Insurance Broking Company) in the Group Health Insurance (GHI / GMC) space
  • Proven record in managing a portfolio of key clients (~30cr premium, 100 clients portfolio) and creating value for the clients
  • Experience having sold to CHROs & HR team or CFOs/Finance team
  • Experience in doing cross-sales

Skill-sets and traits we're looking for:

  • Excellent Sales Skills: Proven track record of doing ~1cr revenue in a year
  • User-voice - Ability to balance user-centric approach in decision making with business metrics and preferences
  • Bias for action - Do things today, over tomorrow, demonstrate a sense of operational rigor and track progress to goals effectively
  • High Emotional intelligence - Ability to empathize with team, clients and other stakeholders, and balance accountability with compassion
  • Personal Motivation and Resilience: Passion for employee benefits, wellness & experiences
  • Stakeholder management: Ability to rally stakeholders together despite competing opinions and creative differences.

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