Client Service Analyst
3 weeks ago
Job Title: Client Service Analyst Corporate Title: Associate Location: Bangalore, India Role Description Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Create a sales & service environment across service team Backup to service head What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits) Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management Ensure proper display of all Regulatory Circulars in the Area Proper Accurate processing of all account opening forms MF applications Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation Exception handling / deferral tracking and monitoring Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's. Leading a team of Customer Service Executives and create a cross sell environment across the Service Team. Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate be reported to the supervising officer Your skills and experience Should have an experience of atleast 10-15 years in the Banking Industry wrt to Customer Service and Banking operations Sh o u l d p o ss e ss t he skill s e t s t o h a n d l e c u s t o m e r q u e r i es a nd ke e p up t o cus t o m er commitments Sh o u l d be w ell v e r sed k n o w l ed ge o n Ba n k i ng p r oc e sses per t a i n i ng t o day t o d a y operations and rules S t r o ng i n t e r- pe r sonal sk i l l s a nd l e a d e r s h i p ab i l i t y, w h i ch e nc o u r ag es a nd p r o m o t e s enthusiasm and team spirit How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Client Implementation Analyst
3 weeks ago
Bengaluru, India Deutsche Bank Full timeJob Title: Client Implementation Analyst Location: Bangalore, India Role Description The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s). Key tasks...
