Client Servicing Associate

1 week ago


Bengaluru India Clearwater Analytics (CWAN) Full time

Job Description Job Summary: Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater. Responsibilities: - Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets. - Deliver timely and accurate information regarding Financial Statements & Analytics Reporting. - Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation. - Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user. - Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions. - Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems. - Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work. - Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams. - Assist in training and coaching more junior team members. Required Skills: - Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts. - Understanding of Equity, F&O and OTC Products, ISDA agreements, NFA and OR Fees - Hands-on experience working on GL's, COA's, Reconciliation Reports, commission rules - Ability to handle and prioritize multiple tasks and work independently - Finance and/or accounting experience preferred. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. - The candidate should be comfortable working US hours. Education and Experience: - Bachelor's degree or higher in Accounting or Financial/Business-related field. - 1+ years of relevant experience in Middle/Back Office. Preferably in Hedge Fund



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