Client Service Analyst

2 weeks ago

Bengaluru, India JP Morgan Chase & Co. Full time

Job Description Step into a dynamic role where you'll be the trusted partner for our clients, delivering exceptional service and building lasting relationships. As a Client Service Analyst within our Client Service Team, your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products. Job Responsibilities: - Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem. - Handle transactional inquiries by maintaining knowledge of policies, procedures, and systems. - Resolve issues by identifying underlying or hidden problems and patterns. Build knowledge of treasury management products and services - Serve as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to provide the best service to the client, your department, and the firm - Identify and control risks to prevent fraudulent account behavior and potential fraud exposure - Prioritize daily workload to maximize productivity utilizing time management and organizational skills and follow all established policies, procedures, and practices - Project a confident and professional presence to our clients, other bank departments and the community - Desire to exceed client expectations and work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner Required Qualifications, Skills and Capabilities - Minimum 5+ years of client facing work experience - Excellent communication skills both written and verbal - Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction - Relentless and versatile learner with an aptitude for assimilating new industry, company, product, and technical knowledge - Highly organized with ability to manage competing priorities - Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations - Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment PreferredQualifications, Skills and Capabilities - Proficient skills in Microsoft Suites (Word, Excel, PowerPoint). Eager to enhance their digital literacy and adapt new tools. - Graduate preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries - Proficient skills in Microsoft Suites (Word, Excel, PowerPoint) - Eager to enhance digital literacy and adapt new tools

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