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Client Services Associate I

3 weeks ago

Bengaluru, India ICON Full time

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

We currently have an opportunity for a Client Services Associate I, a client facing role.

The department role is to coordinate, develop, and execute all client/sponsor contracts and change orders for newly awarded and on-going projects at ICON Clinical Research, in line with ICON Policies and procedures, and to support the approval and execution of those agreements by the authorized individuals. The role of the Client Services Associate is to support ICON’s global contracting process through the co-ordination and collation of information on new and ongoing projects including but not limited to direct to contract (DTCs), Consultancy and single service agreements and the provision of this information to key decision makers in the contracting process

Recognize, exemplify and adhere to ICON's values which are based on our commitment to People, Clients and Performance.

**Contract/Change Order Support**
- Coordinate and develop contracts and change orders for newly awarded and on-going, single service, direct to contract and consulting projects at ICON and/or support the Contract Analyst team in the development of contracts and change orders.
- Work simultaneously on numerous contracts and/or change orders.
- Interact with ICON Legal, the Sales Team, project team and finance team and their respective Contracts Manager and/ or Contract Analyst, as necessary, to determine the appropriate terms and conditions to be included in the contracts (inclusive of Start-up Agreements) and change orders.
- Develop an understanding of applicable ICON costing tools and how budgets are built, client budget grids, and any tools and templates developed within the Client Contract Services group as required.
- Solicit input and review of contracts and change orders from the relevant operational departments.
- Ensure that payment terms follow ICON's recommended payment guidelines
- Work with respective Contract Manager on any issues that need to be escalated within ICON and be able to recognize when input and/or review by Legal and/or operations/senior management is required.
- Update Salesforce in a timely and consistent manner with concise, accurate information on status of the contract or change order.
- Develop and maintain client/project files and tracking tools.

**Quality**
- Review client/project documents and budgets prior to submission to their respective Contract Manager for final QC review.

**Build Relationships**
- With ICON project teams, sales, proposals, finance, and project analysis. With other ICON service areas, and third party vendors if needed.

**Communication**
- Ensure clear and direct communication when corresponding (verbally or written) with the project team on the status of the contract and/or change order.
- Provide the relevant information required for negotiations regarding cost proposals/change orders/contracts to the Contract Manager and/or Contract Analyst, the respective Sales personnel, and project teams.
- Lead and/or assist internal meetings required related to contracts and change orders

**Process Improvement**
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

**Travel**
- Due to the nature of this position it may be required for the employee to travel. Travel (approximately 5% or less) domestic and/or international.

**Other**
- To undertake other reasonably related duties as may be assigned from time to time.