Assistant General Manager

1 week ago

Goa Velha, Goa, India Expertia AI Full time

Ensuring the highest level of service standards are maintained

Planning and organising accommodation, housekeeping, catering and other hotel services;

Training and monitoring staff at the front office;

Planning work schedules for individuals and teams;

Assistance in physical sales to corporate customers

Ensure online ratings of the hotel are always 4+

Meeting and greeting customers;

Dealing with customer complaints and comments;

Compliance of the companys standard operating procedures and policies;

Co-ordinates with all departments concerned in order to maintain Front Office and other departments functions properly;

Operates the front office computer system in order to assist front office attendants;

Answers guests inquiries handles complaints and attends to the needs of the guests;

Promotes and maintains good public relations;

Motivates and maintains good staff relations;

Follows up on credit check report;

Overseeing day-to-day operations of all departments (e.g., front desk, housekeeping, Maintenance)

Setting and monitoring performance standards across all departments

Budgeting, financial planning, and cost control

Ensuring compliance with financial policies and procedures

Managing revenue generation and profit margins.

Ensuring high levels of guest satisfaction and addressing guest feedback

Resolving escalated guest issues or complaints.

Recruiting, hiring, training, and supervising staff

Setting performance expectations, conducting performance evaluations, and providing feedback

Ensuring compliance with labor laws and regulations

Overseeing maintenance and cleanliness of the property

Managing renovations and upgrades as needed.

Ensuring compliance with health and safety regulations

Implementing security measures to protect guests, staff, and property.

Ensuring the hotel operates in compliance with local, state, laws and regulations

Handling permits, licenses, and inspections

Managing inventory levels for supplies and equipment

Negotiating contracts with suppliers and vendors

Identifying opportunities for growth and expansion

Overseeing the implementation and maintenance of hotel management systems (PMS, Channel Manager, hotel website, etc)

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