Delivery Manager

3 weeks ago

Belgaum, Karnataka, India Tata Consultancy Services Full time

TCS is Hiring for Delivery Manager Role

Experience- 8 to 11 years

Location- Mumbai

Job Description:

Operational Functions:


• Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes.


• Ensure speedy delivery of cargo to customers.


• Compliance with all regulations of USA & Canada Customs/IATA/TSA and other governing bodies.


• Supervise shift managers and their teams; review KPIs regularly and ensure all team members meet expectations in quality, timelines, and communication.


• Ensure full compliance with SOPs, Fix gaps in task ownership, Communication quality, and Process consistency.


• Resolve escalations and exceptions during the shipment process. Be the go-to person for operational troubleshooting.


• Deliver regular feedback, training, and development sessions. Build operational thinking and ownership mindset in the team.


• Identify areas of inefficiency or data integrity issues. Build improvement plans and propose automation, smarter flows, and better controls.


• Ensure seamless collaboration with our service providers.

Financial and Accounting Functions:


• Set goals and objectives for the team in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue and cost per job, expenses & revenue ratio.


• Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports, etc.) appropriately.


• Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

People Management Functions:


• Lead, motivate, and manage all operations teams.


• Retain adequate staffing levels.


• Conduct quarterly performance reviews; Establish targets and objectives.


• Monitor staff performance - work with HR on employee relations and training issues.


• Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.


• Assists Human Resources in the hiring and termination of employees.

Required Skills & Qualifications:

  • Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS
  • Bachelors degree in any field (preferred: Commerce, International Trade, Logistics)
  • 5+ years of industry related experience required with preference to freight forwarding.
  • 2+ years of team management experience, including managing team leads or shift managers
  • Demonstrated Leadership and People Management skills
  • Strong attention to detail, data integrity, and customer service mindset
  • Highly motivated and results driven
  • Outstanding people skills; customer driven, business savvy
  • Able to handle complex problems, knows how to multitask

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